Regulatory Counsel (CX)

Office: London

Remote: UK

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Legal team turns complexity into clarity by partnering with teams across Revolut to provide sharp, practical advice that helps the business move fast while staying protected. From structuring credit programmes to navigating new markets, the Legal team ensures growth is secure, compliant, and built for the long term.

We're looking for a Senior Regulatory Counsel to serve as the lead legal advisor for our Customer Experience (CX) department and customer support initiatives. You'll play a pivotal role in ensuring our customer-facing tools (including automated support assistants, smart routing, and generative AI features) are built on rock-solid regulatory foundations.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

Collaborating closely with Product and Engineering teams to translate financial regulations into practical, scalable product guardrails
Providing regulatory advice on the deployment of AI products within customer support, ensuring full compliance with the key legislation and regulatory expectations
Partnering directly with CX product managers, data scientists, and engineers to design legally sound automated customer journeys, chat assistants, and support workflows
Structuring regulatory governance frameworks for AI decision-making, automated resolution pathways, and vulnerable customer protection mechanisms
Liaising with specialist external counsel, and distilling and coordinating advice for senior management and non-legal audiences
Excelling at leadership while also undertaking executional work to handle significant and complex legal matters with short turnaround times

What you'll need

5+ years of PQE with an impressive background in financial services regulation and product counselling
Excellent academic and law firm credentials
Sound judgement, composure under pressure, and a collaborative mindset
Confidence making decisions where there's ambiguity or incomplete information
Expertise in UK financial regulations (FCA and PRA Handbooks, Consumer Duty, BCOBS, DISP, FSMA)
In-depth knowledge of AI legal principles, including the EU AI Act, automated decision-making compliance, and data governance
Exceptional stakeholder management and communication skills

Nice to have

Experience conducting AI impact assessments within a regulated financial institution

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
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