Terms & Policies

Complaints Policy

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How to make a complaint

If you have a complaint, the best way is to contact us via the in-app chat.

Alternatively, you can submit a complaint using our online form or contact the Complaints team at formalcomplaints@revolut.com.

If you want to make a complaint related to Revolut's trading product, please click here.

For any other enquiries, please visit our Help page or contact us via the in-app chat.

Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.

If you believe you've been a victim of fraud or if you suspect your account is at risk, to get a quicker reply from us, please follow 'How to report fraud'.