Life challenges and wellbeing

At Revolut, we’re helping our customers improve their financial health. Our mission is to make financial services fair and accessible for all, so we're sharing a few resources you might find helpful.

Bereavement

What's bereavement?

Taking care of practical and financial matters can be overwhelming when you’re experiencing grief over the loss of a loved one. We're here to support you at this difficult time. You can find details on what happens to a Revolut account if the holder passes away and get guidance on the bereavement support we offer here.

Financial abuse

What's financial abuse?

Financial abuse is a form of domestic abuse which involves controlling a person's ability to acquire and manage their own money. Its main goal is to reinforce or create financial instability in relationships. It’s a pattern of threatening and degrading behaviour that restricts a victim’s financial freedom. Financial abuse can take a variety of forms. For example, financial control, exploitation, or manipulation. It can also happen in a range of different relationships, whether by intimate partners, family members, friends, or carers. Some of the signs which might help you recognise financial abuse include:
  • Being stopped from working and/or getting education
  • Being asked to account for every single thing you spent
  • Being stopped from accessing your financial account
  • Being controlled on how you spend your income
  • Debt or credit was taken in your name without your knowledge and permission

Know more about financial abuse

You can check UK Finance’s leaflet ‘It’s your money’ for further information on signs of financial abuse, advice on what to do if you become a victim, and where to get help. Also, you can see the report “The Cost of Covid-19: economic abuse throughout the pandemic” which was prepared by Surviving Economic Abuse — an organisation that raises awareness of economic abuse. The report contains a lot of information and examples of financial abuse that took place during the Covid-19 outbreak.

Getting help

If you or your children are in immediate danger, call the police on 999. If you can’t talk, call 999 followed by 55 to indicate you need help, but can’t talk. Get help from financial and domestic abuse charities, organisations, and support groups:

  1. 1
    Refuge

    A 24-hour UK national domestic abuse helpline for women and children suffering from financial and domestic abuse. Call 0808 200 0247 https://www.refuge.org.uk/

  2. 2
    Women’s Aid

    Support and information for women experiencing domestic abuse. Live chat, email, forum https://www.womensaid.org.uk/

  3. 3
    Men’s Advice Line

    The helpline for male victims of domestic abuse (telephone, web chat, and email support). Call 0808 801 0327 https://mensadviceline.org.uk/

  4. 4
    Galop

    Emotional and practical support for LGBTQIA+ people experiencing domestic, emotional, or financial abuse. Call 0800 999 5428 https://galop.org.uk/

  5. 5
    The Money Advice Service

    Advice and information for people experiencing financial difficulties or abuse. Call 0800 138 7777 https://www.moneyadviceservice.org.uk/blog/

Gambling

What's gambling?

Gambling comes in a variety of forms — whether it’s playing in the lottery, roulette, a gaming machine, using an online casino, or betting on your favourite sports team. Gambling might become a problem when you lose the ability to stop. At this moment, losses can start affecting many aspects of your life, including your career, finances, and relationships. Some signs indicating that gambling might be out of control include:
  • Spending more than you want on gambling
  • Struggling to find the money for basics
  • Taking out loans to cover gambling debts
Find out how safe your gambling is through this quick test by GamCare.
Take the test

Gambling block

If you’re worried about gambling, you can turn gambling transactions on or off easily in-app. This feature allows you to press pause and stay in control.

Get the app
  1. 1
    Download the app

    Get started with Revolut on your iOS or Android device.

  2. 2
    Go to the Profile tab

    Go to Home > Profile in the top left corner of the app (a sign with your profile picture or initials) and scroll to Security > Gambling block.

  3. 3
    Get control over gambling spend

    Toggle on/off button to add or remove gambling restriction.

  4. 4
    Cooling off period

    Activating the Gambling Block is instant. Please note that it takes 48 hours to be disabled.

Getting help

Get help from gambling charities, organisations, and support groups.

  1. 1
    GamCare

    Leading national provider of free information, advice, and support for anyone affected by gambling. Call 0808 802 0133 www.gamcare.org.uk/

  2. 2
    The Gordon Moody Association

    Residential courses for men and women who have problems with gambling. Call 01384 241292 https://gordonmoody.org.uk/

  3. 3
    Gamblers Anonymous UK

    Local support groups that use the 12-step approach to recovery from addiction and offer free meetings for gamblers. Call 0330 094 0322 https://www.gamblersanonymous.org.uk/

Mental Health

How can Mental Health affect you?

Job insecurity, debt, and financial worries can all cause emotional distress. Feeling low, anxious, or stressed is a normal response. The Money and Mental Health institute revealed that over two thirds (67%) of employees who are struggling financially report at least one sign of poor mental health, which could affect their ability to function at work. Some of the signs that your mental health may be struggling might include:
  • Lack of sleep due to money worries
  • Anxiety to check bank statements or account balance
  • Lack of confidence to contact a bank or financial service provider
  • Fear to open bills or check important letters
  • Feeling hopeless and unable to manage money
  • Overspending and feeling guilty after spending
Take a mood self-assessment quiz designed by National Health Service (NHS) to help you understand your mental wellbeing.
Take the test

Getting help

Get help from mental health charities, organisations, and support groups.

  1. 1
    Samaritans

    Emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide. Call 166 123 https://www.samaritans.org/

  2. 2
    SHOUT

    Free, confidential, 24/7 text messaging support for anyone who's struggling to cope. Text 85258 https://giveusashout.org/

  3. 3
    Mind

    Advice and support to empower anyone experiencing a mental health problem. Call 0300 123 3393 https://www.mind.org.uk/

  4. 4
    Sane

    Emotional support, information, and guidance for people affected by mental illness. Call 0798 496 7708 http://www.sane.org.uk/

Money worries hub

Sometimes circumstances change, and you might start to worry about your money. At this moment, it can be tough to acknowledge and admit you have a problem, but we're here to help you.

Debt Health Test

Take the 60-second debt test to check your financial health and get tips on how to improve your money management.

Take the test

Budget Planner

Revolut's budget planner is a suite of tools designed to help you stay on top of your finances. Just tell us how much you want to spend each month, and we'll work out a daily spending limit that you should stick to. Master your money with smart analytics:
  • Track how you spend with automatic categorisation
  • Learn more about our budget planner here

Getting help

Get help from money and debt advice charities, organisations, and support groups.

  1. 1
    StepChange

    Free debt advice based on a comprehensive assessment of your financial situation. Call 0800 138 1111 https://www.stepchange.org/

  2. 2
    Citizens Advice

    Network of charities offering confidential advice online, over the phone, and in person, for free. Call 0800 144 8848 https://www.citizensadvice.org.uk/

  3. 3
    National debt line

    Free and independent debt and budget advice over the phone and online. Call 0808 138 7777 https://www.nationaldebtline.org/

  4. 4
    The Money Advice Service

    Free and impartial money advice, set up by government. Call 0800 138 7777 https://www.moneyadviceservice.org.uk/blog/

  5. 5
    PayPlan

    100% debt-free solutions, such as debt management plan, individual voluntary arrangement, preventing bankruptcy, and debt settlement advice. Call 0800 280 2816 https://www.payplan.com/

Fraud and scams

Ad scams

Unfortunately, fraudsters are always looking for new ways to get access to your account and your money. One common way they try to do this, is by placing ads on Google with phone numbers pretending to be Revolut customer support. To help keep you safe, we'll never send you a text message asking you to tap on a link. We'll also never ask you to send us sensitive information, such as your card details or your app's passcode. We do, however, have an automated phone number where you can block your card if it's been lost or stolen. This number is +442033228352. Check our blog page to find out more about:
  • How we detect and report fake ads/numbers
  • What to do if you're unsure

Phishing scams

Check our Security page for an overview of what a phishing scam is, how you can protect yourself, and how Revolut protects you.

Getting help

Check our blog page to learn what a chargeback is and when you can request it.

See our blog page

Power of Attorney

What's Power of Attorney?

In some situations, you may need/wish to give access to your account to someone else. To make this possible, you or the person to whom you may wish to give access to must submit a Power of Attorney (POA) to us. Learn more details about this document here.

Contact Us

If you'd like further support, please get in touch with us via our in-app chat service, and we'll be happy to help however best we can.