About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over; they're given the most complex, hard-to-solve problems in the business 🧠
Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.
We don’t like to brag, but it’s fair to say we’re an ever-changing, ever-growing, ever-awesome FinTech, right? 👀
And to keep this growth, we’re looking for a Production Operations Manager to manage teams of up to 100 agents. Someone to collaborate closely with Product teams to make our award-winning fintech even better. A leader who knows how to balance effective people and process management with continuous focus on process improvements ⚖️
What you’ll be doing
- Managing a team of direct and indirect reports
- Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
- Taking responsibility for your team's development, guiding them, and working with them to unlock their full potential
- Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team
- Interacting and collaborating with teams from different regions and cities across the globe to constantly improve service levels
- Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis
- Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service
- Building and optimising scalable processes to prepare for hyper-growth
- Owning business line metrics and improving people's performance, including decision-making quality and efficiency
- Establishing lasting relationships with vendor partners to influence decisions for the company's benefit
What you'll need
- At least a 2:1 degree from a top university
- 0-10 years of experience in engineering (graduates welcome to apply)
- Experience working in a structured, KPI-focused environment, such as a startup
- Experience managing large teams composed of direct and indirect reports
- Leadership skills with a creative, confident, and motivational approach
- Excellent communication, interpersonal, and people management skills
- The ability to work in a fast-paced environment, managing multiple challenges simultaneously
- An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics
- To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways
- The ability to identify operational inefficiencies and provide practical solutions
- The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements
- A magic skill to break complex problems into smaller ones and to enjoy working with data
Nice to have
- Experience working with SQL, Python, and/or R
- Certifications in Lean Six Sigma
Compensation range
- Lithuania: €2,400 - €5,500 gross monthly*
- Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.
Benefits at Revolut
No ping pong tables or bean bag chairs, just benefits you actually want
Get what you need to succeed
- Financial benefits that show we value your work
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Get It Done
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team
We select, coach, and retain the top talent only and give them all the support to achieve greatness
Never Settle
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.