When to contact Revolut customer service
Financial basics · Security · 23 July 2025Team Revolut
We work hard to offer a fast, efficient, and customer-friendly app to manage your money. But, sometimes you need support anyway. When that happens, Revolut customer service is here to help.
This guide walks you through how to use our in-app Help Centre and when to reach out via the in-app support chat — whether you're checking your card delivery status or reporting suspicious activity. With this information, you'll be able to save time and get the support you need.
How to use the in-app Help Centre
For less-urgent or general inquiries, the Help Centre is your first stop. It’s packed with how-to guides, tutorials, and answers to frequently asked questions.
Here are some examples of common questions you can resolve through our Help Centre include:
How to contact Revolut customer support via the in-app chat
If you can’t find the answer you need in our Help Centre, or your request is urgent, Revolut provides on-demand support through our in-app chat, which lives in the Help Centre.
Our customer service agents are available 24/7 to help in any way they can — including answering questions about your account status, clarify eligibility for our services, explaining how to use products and features, and more.
To open a new chat with our support team, tap your profile icon in the top-left corner of the app's home screen -> Help -> Chat at the bottom of the screen.
Learn more about how to get in touch.
What to do if you spot a suspicious transaction or unusual activity
Fraudulent activity demands quick action. Fortunately, Revolut has tools in place to help you react swiftly.
Reporting suspicious transactions:
If you think you've been scammed:
- Immediately freeze your card in-app
- Report any fraudulent payments
- Notify your local police
- Contact Revolut in-app chat for further support
How to secure your account if you lose your phone
Losing your phone can be stressful — but you can follow the steps below to help make sure your money remains safe.
Reporting a lost device through the Revolut website
- Go to our report a lost device page
- Verify your identity with your password and a selfie
- Select the devices you want to log out of, and cards you want to freeze
- Change your passcode
Reporting a lost device using the Revolut app
- Tap your profile in the top left corner, then Security -> Lost device
- Verify your identity with a selfie
- Select the devices you want to log out of, and cards you want to freeze
- Change your passcode
How to report a call from someone claiming to be a Revolut employee
Remember, Revolut will only call you through the app. If it’s not in the app, it’s not us.
If you’re on a call with someone claiming to be from Revolut Support, reach out via the in-app chat to confirm that it’s really us on the phone.
Revolut will never ask you to:
- Transfer money to a 'safe account'
- Ignore fraud warnings
- Share your PIN or passwords
- Make any payment under pressure
If you think you may have fallen victim to a Revolut Support impersonation scam, stop all communication with the scammer and freeze your card. Report any transactions via the app and, if possible, report the matter to the police.
Providing feedback or reporting bugs
Your feedback makes Revolut better. Use the right channels to make your voice heard.
Reporting bugs via the app
If the Revolut app isn't working as it should, you can report it to us. Take a screenshot and use the in-app form to share details of the bug.
Tip: don’t use the bug reporting form to ask customer service questions. This may slow down the time it takes to resolve your question. Instead, reach out to us through the in-app chat to get fast and personalised support.
Making feature requests or sharing feedback
We value feedback from all our customers and strive to continuously improve the products and services we provide.
To submit a feature request or suggestion, or to provide general feedback about your experience with Revolut, email your ideas to feedback@revolut.com.
Wrapping up — how to make the most of Revolut customer support
Revolut makes managing your finances easier — but when questions or problems arise, it’s crucial to know when and where to go for the right kind of support.
Start with the Help Centre for quick solutions to general questions, and use the in-app chat for anything more personal, sensitive, or urgent. Never hesitate to reach out — we're always here to help.