Revolut customer service: 24/7 support
Financial basics · 11 May 2026Dimitri de Perthuis
Over the last few years, we've focused heavily on making support faster. In fact, we cut our average resolution times by 40% in 2025 alone.
Here's a quick look at how we help our customers today:
- We're available 24/7 across more than 40 countries
- Our smart AI chatbot handles 75% of all questions effectively
- Over 2,000 customer support agents are ready to help you when you need more personalised answers
- Average resolution time is under 60 minutes for Revolut personal account customers, although cases involving fraud or financial crime can take longer
Need help right now? You can easily reach our team in the app.Tap your profile icon in the top-left corner → Help → scroll down, tap Support to start a chat with us. If you suspect fraud or a lost card, our team can help secure your money in real-time.
This article is partly based on our podcast with Kheng Zhun Yeoh, General Manager for Customer Operations & Support at Revolut. You can watch the full interview on YouTube here.
How we made our customer service better
We didn't just make small, incremental changes. We rebuilt how our team works around 3 core principles:
- Fast responses: drawing the simplest line to solve your problem
- Going the extra mile: that means training agents to handle your issue from start to finish rather than passing you between teams
- Empowering them to go beyond the obvious fix
On top of that, we measure 3 key metrics: response time, resolution time, and customer satisfaction every single day, not at the end of the month. That daily discipline is what drove our results.
How our team works today
We have a huge team powered by people and smart technology. Here’s how we’re set up to help you:
- A smart AI chatbot that quickly fixes easy problems, keeping human agents free for more complex ones.
- Smart routing that sends your chat straight to the best agent for your specific issue.
- Daily checks on response times, resolution times, and your satisfaction.
- Quick fixes. If our service drops in quality, we find out why and fix it that same day.
How we check our work and stay top-notch
We track 3 core metrics every day. We don't wait until the end of the month to see how we did. We look at our performance daily.
Metric | What it measures | Why it matters |
Response time | How fast we answer between each message | Shows you we’re on hand to help |
Resolution time | How long it takes to solve your problem | Shows how fast our help actually is |
Net promoter score | How you rate our help | Shows if you liked how we served you, not just how fast we were |
The 3 main ingredients to fast customer service
Recognising that customers value efficiency above all else, Kheng’s team employs 3 essential practices to accelerate every request.
1. Eliminating wait times: under 60-minute average resolutions
A fast response time is a must, not just a nice idea. When it comes to your money, every second matters. We check our resolution times every day, and we recorded a massive 40% improvement in 2025.
2. No bouncing you around
We train our agents to fix your problem in one go versus passing you from person to person. Our team is trained to handle your issue from start to finish, so you don't have to explain your problem to 3 different people.
3. Going the extra mile
If you lose your Revolut card but need to make an urgent payment we don't only help you order a new card. We also show you how to activate and use a virtual card in-app with Apple Pay or Google Pay, so you can make your payment straight away. This means you can pay for things right now while you wait for the real card in the post. Your problem is solved today, not in 3 days.
How AI makes our help better
We use AI to clear the queue, so when you do need a human, they're ready for you.
AI feature | What it does | How it helps you |
AI chatbot | Answers about 75% of all questions without a human | Fast, correct answers with zero wait time |
Smart routing | Sends chats to the best human expert | Less passing you around and better answers |
For easy questions, like freezing a lost card, asking about a fee, or changing your address, you get a fast, correct answer with no queue at all.
Keeping your money safe
Fast help is a big part of keeping your money safe. If you think someone is trying to steal your money, you can’t wait for an email reply. Our in-app chat lets you report suspicious activity right away. Our teams can freeze your account, block sellers, and help secure your money in real-time.
Common questions about our customer service
How do I contact Revolut?
You can easily reach us via the in-app chat. Just open the chats section from your account profile.
Premium, Metal, and Ultra plan customers can also call us in-app
Is Revolut available 24/7?
Yes, our support team is available in-app every day of the year. We work in over 40 countries and speak many languages to help you.
How long does Revolut take to solve customer issues?
Most queries are fixed in less than 60 minutes, though some more complex requests can take longer.