Terms & Policies

Complaints Policy

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How to make a complaint

If you have a complaint, the best way is to contact us via the in-app chat.

Alternatively, you can submit a complaint using our online form or contact the Complaints team at formalcomplaints@revolut.com.

If you want to make a complaint related to Revolut's trading product, please click here.

For any other enquiries, please visit our Help page or contact us via the in-app chat.

Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.