I've spotted a suspicious transaction

If you’re concerned your card has been compromised, freeze your card immediately. If you believe your card has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.

I think I've been a victim of a scam

If you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident to the police.

My phone has been stolen

Disconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to log in using another device, there are a couple of ways to recover your access.

My account has been restricted

If your account is temporarily restricted, please provide the information we are requesting in-app, as this will help resolve the issue much faster. If you need help with any other issues relating to this, please get in touch with our team.

Revolut Secure

Your money's safe space

50+ million bank on us to look after more than €20.9 billion of their money. Protect yours with state-of-the-smart defences, then personalise your settings to stay in complete control.

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“At Revolut, security isn't just a regulatory requirement, it's a basic right. We build systems to keep your money safe — and are on hand 24/7 to resolve issues for every single customer, worldwide.”Vlad Yatsenko, co-founder and CTO of Revolut

Looking for a sign? This is it

Revolut Secure means keeping your money safe — and you in control. The shield is a reminder that our always-on monitoring system and 4,000-strong, 24/7 financial crime team are on the lookout with you. Keep an eye out for anything unusual — and if there’s a warning, take note, take action, then breathe easy.Bank with peace-of-mind

Secure banking from the second you sign up

Strict identity checks

Powered by sophisticated machine learning, we verify your identity quickly and thoroughly to prevent criminals from setting up accounts.

Biometric security

Every mobile device is attached to your biometrics. So if your phone is stolen, or your account is logged into on a new device, the same checks will apply.

Dedicated control centre

Personalise security settings across more than 10 features — think location-based triggers, trusted merchants, gambling blocks, and more.

Activate cards in-app

Your physical card must be activated in your app. That’s the only place your PIN is available, too.

Strict identity checks
Powered by sophisticated machine learning, we verify your identity quickly and thoroughly to prevent criminals from setting up accounts.
Biometric security
Every mobile device is attached to your biometrics. So if your phone is stolen, or your account is logged into on a new device, the same checks will apply.
Dedicated control centre
Personalise security settings across more than 10 features — think location-based triggers, trusted merchants, gambling blocks, and more.
Activate cards in-app
Your physical card must be activated in your app. That’s the only place your PIN is available, too.

A-list algorithms that make spending (even) safer

If something looks suspicious, our award-winning machine learning models will pick it up. We’ll notify you and take action immediately. If we freeze your card, you can review and if you recognise the transaction, unfreeze in a tap.

We freeze out thieves in seconds
High-risk transactions and unusual spending patterns are identified immediately by our own award-winning, AI-based algorithms — all built in-house. We trigger proactive warnings that detect more than 95% of attempted scams. And if an unauthorised transaction gets through? You may be covered by VISA and MasterCard’s liability protection. If you still encounter any issues, our award-winning support team are on hand 24/7 to help resolve them in minutes. How’s that for peace of mind?

Superpowers for spending online

Ever heard of self-destructing card details? You have now. Your details are immediately deleted and refreshed after each purchase, so they can’t be reused.

Over 85% of payment fraud starts online
So how do we keep you protected? We can freeze your card instantly if anything unusual happens online. For even more protection, use a single-use virtual card. The card details are immediately deleted and refreshed after each purchase, so they can’t be reused or skimmed by criminals. Two-factor authentication is required for sensitive transactions, and you can label merchants you use regularly as trusted — so you don’t have to approve payments every time.

Private payments to keep your info under wraps

You decide whether to hide your name or profile picture when you’re sending money to a Revolut account that isn’t in your contacts — or choose not to be discoverable at all. All your chats are encrypted, too.

Keep your wealth, stealth

Want to dial up the security on your pockets? Turn on Wealth Protection to activate biometrics — our advanced facial recognition technology — to keep your personal finance exactly that: personal.

Safe, even when you're sleeping

Software updates

We launch app store updates regularly to stay further ahead of criminals’ latest techniques.

Cybersecurity measures

A cutting-edge prevention system, supported by an award-winning team of 4,000+.

Remote access detection

If your account is accessed from an unexpected location, we’ll take action immediately.

Deposit insurance

As a regulated bank, your eligible deposits are insured by the Lithuanian Deposit Insurance scheme (Public Institution "Deposit and Investment Insurance").

Learn more

Software updates
We launch app store updates regularly to stay further ahead of criminals’ latest techniques.
Cybersecurity measures
A cutting-edge prevention system, supported by an award-winning team of 4,000+.
Remote access detection
If your account is accessed from an unexpected location, we’ll take action immediately.
Deposit insurance
As a regulated bank, your eligible deposits are insured by the Lithuanian Deposit Insurance scheme (Public Institution "Deposit and Investment Insurance").
Learn more

Saved in 2023 alone

Protected by a 4,000-strong, 24/7 financial crime team, we estimate that Revolut customers saved more than €545M in potentially fraudulent transactions.

€545M

Help from a real human, 24/7

Our award-winning support team is on hand in 100+ languages, directly from your app. Chats are encrypted, so your personal info stays safe.Go to the in-app chat

Steps to take

If you have an issue

If you’re concerned your card has been compromised, freeze your card immediately. If you believe your card has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.Report fraud
If you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident to the police.Report a scam
Disconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to log in using another device, there are a couple of ways to recover your access.Learn more
If your account is temporarily restricted, please provide the information we are requesting in-app, as this will help resolve the issue much faster. If you need help with any other issues relating to this, please get in touch with our team.Learn more