Metal Purchase Security

Purchase Security Revolut Metal

Life is full of surprises…some good surprises and some, not so good.

For instance, if Your son’s brand new tablet got soaked in a sudden rainstorm at summer camp, Purchase Security may be able to assist you.

Purchase Security protects new retail purchases made with Your Revolut Metal Account and/or rewards programs associated with Your Account within the first ninety (90) days from the date of Covered Purchase. To be eligible for this coverage, You need to purchase either a portion or the entire cost of the item using Your Account and/or rewards program associated with Your Account.

At the Benefit Administrator’s discretion, this benefit replaces, repairs, or reimburses You, up to the amount charged to Your Account for a maximum of ten thousand dollars ($10,000.00) per claim and ten thousand dollars ($10,000.00) per year in the event of theft or damage.

Gifts purchased for friends and family members may also be covered if they are purchased with Your Account and/or rewards program associated with Your Account.

Purchase Security covers

Eligible items of personal property purchased with Your Account and/or rewards program associated with Your Account are covered for theft or damage. Purchases made outside the United States are also covered as long as You purchased the item with Your Account and/or rewards program associated with Your Account.

Purchase Security does not cover

  • Animals and living plants
  • Antiques or collectible items
  • Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items towable or attachable to any motorized vehicle
  • Broken items, unless the result of a covered occurrence
  • Computer software
  • Items purchased for resale, either professional or commercial use
  • Items that are lost, or that “mysteriously disappear,” meaning they vanished in an unexplained manner, with no evidence of wrongdoing by one person or several
  • Items under the control and care of a common carrier (including the U.S. Postal Service, airplanes, or a delivery service)
  • Items in Your baggage (unless hand carried, or under Your supervision or that of a companion You know); includes jewelry and watches, among other things
  • Theft or damage stemming from abuse, fraud, hostilities (war, invasion, rebellion, insurrection, terrorist activities, and more); confiscation by authorities (if contraband or illegal); normal wear and tear; flood, earthquake, radioactive contamination; damage from inherent product defects
  • Theft or damage from misdelivery, or voluntarily parting with property
  • Medical equipment
  • Perishable or consumable items, including cosmetics, perfumes, rechargeable batteries, among others
  • Real estate and items intended for real estate, including hard-wired and hard-plumbed items, garage doors and openers, ceiling fans, among other items
  • Rented and leased items
  • Traveler’s checks, cash, tickets, credit or debit cards, among other negotiable purchased instruments
  • Items used or pre-owned (Refurbished items will not be considered used or pre-owned as long accompanied by a warranty)
  • Losses caused by or resulting from a Cyber Incident

Filing a Purchase Security claim

Call the Benefit Administrator at 1-800-587-9989, within sixty (60) days of the damage or theft (if You wait longer, coverage may be denied). The Benefit Administrator will ask for some preliminary claim information, answer Your questions and send You a claim form. When You submit Your claim, be sure to include all information regarding Your claim including the time, place, cause and the amount to either replace or repair the item.

If You have insurance (homeowner’s, renter’s, car, employer or any other), You are required to file a claim with Your insurance company and to submit a copy of any claim settlement from Your insurance company along with Your claim form. Purchase Security provides coverage on an “excess” coverage basis, meaning it does not duplicate coverage, but pays for a loss only after valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies) has been exhausted. At that point, Purchase Security will cover the loss up to the amount charged to Your Account, subject to the terms, exclusions, and limits of liability of the benefit.

This benefit also pays for the outstanding deductible portion of Your insurance or indemnity for eligible claims. The maximum total limit of liability is up to ten thousand dollars ($10,000.00) per claim and ten thousand dollars ($10,000.00) per year. You will receive no more than the purchase price as recorded on the eligible card receipt.

When a protected item is part of a pair or set, You will receive no more than the value (as described above) of the particular part or parts, stolen or damaged, regardless of any special value that item may have as part of such a pair or set, and no more than the proportionate part of an aggregate purchase price of such pair or set.

Gift recipients may file their own claims, if they have the necessary substantiating documents.

Please submit the following documents:

  • Your signed and completed claim form
  • A copy of Your monthly billing statement (showing the last four [4] digits of the Account number) demonstrating that the Covered Purchase was made on Your Account and/or rewards programs associated with Your Account
  • If more than one method of payment was used, please provide documentation as to additional currency, voucher, points or any other payment method utilized
  • A copy of the itemized store receipt demonstrating that the Covered Purchase was made on Your Account and/or rewards programs associated with Your Account
  • Copy of the documentation of any other settlement of the loss (if applicable)
  • If the item is repairable, the estimate of repair OR a copy of the paid receipt/invoice for the repairs, indicating the type of damage to the claimed item (if applicable)
  • A copy of a police report (in the case of theft), fire report, or other incident report made within forty-eight [48] hours from the time of Loss or as soon as reasonably possible. All losses must be substantiated. If the loss was not reported, please contact the Benefit Administrator to determine if there may be other documentation that can be provided to determine your eligibility for Purchase Security
  • Any other documents necessary to substantiate Your claim

In some cases of damage, You will be asked to send, at Your expense, the damaged item along with Your claim in order to substantiate the claim, so make sure to keep the damaged item in Your possession.

PLEASE NOTE: Your maximum recovery under the Purchase Security Benefit is the amount of the purchase price of the item charged to your Account, not to exceed the coverage limit.

Please return Your signed and completed form with all documentation within ninety (90) days of the date of theft or damage.

How will I be reimbursed?

Once You’ve met the conditions of this benefit, the Benefit Administrator will resolve Your claim in one of two ways:

  • A damaged item may be repaired, rebuilt, or replaced, while a stolen item will be replaced. Typically, You will receive notice about this decision within fifteen (15) days upon receipt of Your claim documentation.
  • You may receive payment to replace Your item, an amount not more than the original purchase price, less shipping and handling charges, up to ten thousand dollars ($10,000.00) per claim and ten thousand dollars ($10,000.00) per year. You will only be reimbursed up to the dollar amount to replace or repair the item or the program limit, whichever is less. Under normal circumstances, reimbursement will take place within five (5) business days.


Account means Your Revolut credit or prepaid card issued in the United States.

Computer Programs means a set of related electronic instructions which direct the operations and functions of a computer or device connected to it, which enable the computer or device to receive, process, store, retrieve or send data.

Covered Purchase means an item purchased by an Eligible Purchaser and paid for by using an Eligible Account, subject to the exclusions set forth in this Policy. If shown on the Disclosure Statement, for a purchase to be considered a Covered Purchase, the entire purchase amount for the item must have been made through the Eligible Account. If shown on the Disclosure Statement, Covered Purchase also includes an item purchased by an Eligible Purchaser and paid for by using an Eligible Account in combination with other tender (such as rewards, cash, gift cards, store credit).

Cyber Incident means any of the following acts:

  1. unauthorized access to or use of an Eligible Purchaser’s Digital Data or a Covered Purchase;
  2. alteration, corruption, damage, reduction in functionality, manipulation, misappropriation, theft, deletion, erasure, loss of use or destruction of an Eligible Purchaser’s Digital Data or a Covered Purchase;
  3. transmission or introduction of a computer virus or harmful code, including ransomware, into or directed against an Eligible Purchaser’s Digital Data or a Covered Purchase;
  4. restriction or inhibition of access to or directed against an Eligible Purchaser’s Digital Data or a Covered Purchase; or
  5. computer errors, including human operating error or omission; power failure, surge, or diminution of electronic systems; or mistakes in legitimate electronic code or damage from code installed on a Covered Purchase during the manufacturing process, upgrade process, or normal maintenance.

Digital Data means information, concepts, knowledge, facts, images, sounds, instructions, or Computer Programs stored as or on, created or used on, or transmitted to or from computer software (including systems and applications software), on hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices or any other repositories of computer software which are used with electronically controlled equipment. Digital Data shall include the capacity of a Covered Purchase to store information, process information, and transmit information over the Internet.

Eligible Purchaser means a cardholder who has charged the entire purchase to the Eligible Account. If shown on the Disclosure Statement, reimbursement is extended to losses incurred by a person other than the Eligible Purchaser if that person is the recipient of the item purchased and follows the Terms and Conditions of this coverage. No person or entity other than the Policyholder shall have any legal or equitable right, remedy or claim for reimbursement and/or damages under or arising out of this coverage.

You or Your means the Eligible Purchaser.

Additional provisions for Purchase Security

  • Signed or pinned transactions are covered as long as You use Your eligible card to secure the transaction.
  • You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be unreasonably applied to avoid claims.
  • If You make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and Your benefit may be cancelled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
  • No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives Proof of Loss. No legal action against the Provider may be brought more than three (3) years after the time for giving Proof of Loss. Further, no legal action may be brought against the Provider unless all the terms of the Guide to Benefits have been complied with fully.
  • This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide will not apply to cardholders whose Accounts have been suspended or cancelled.
  • Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify You at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its administration and claims. The Benefit Administrator provides services on behalf of the Provider.
  • After the Benefit Administrator has paid Your claim, all Your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of the payment made to You. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
  • This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.

Claim Snapshot

  • Issue: You use Your Account to purchase a new TV. One week after purchasing it, You come home from work to find that it was stolen from Your home.
  • Immediately: You contact the police to report it as stolen.
  • Within 60 days: You contact the Benefit Administrator to notify them of the theft.
  • Within 90 Days: Claim form must be submitted with supporting documents.
  • Resolution: Claim Settled.

For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-587-9989.