Business terms

United States

My Revolut account

1. Why this information is important

This document sets out the terms and conditions for your Revolut Business account (the account) and its related services. It also sets out other important things that you need to know.

These terms and conditions, along with our Fees page, Privacy Policy and any other terms and conditions that apply to our services, form a legal agreement (the agreement) between:

  • you, the account holder; and
  • us, Revolut Technologies Inc.

The Revolut USA Prepaid Mastercard and Debit Mastercard are issued by Metropolitan Commercial Bank pursuant to a license from Mastercard International and may be used everywhere Mastercard is accepted. Banking services are provided by Metropolitan Commercial Bank, Member FDIC, and are subject to the terms of a Cardholder Agreement. "Metropolitan Commercial Bank" and "Metropolitan" are registered trademarks of Metropolitan Commercial Bank ©2014. Revolut Technologies Inc. is a Delaware corporation that is a technology services provider and administrator of the card program.

You can ask for a copy of these terms and conditions through the Revolut app at any time. To use all the functions of the app, you must be connected to the internet.

It's important for you to understand how your account works, so if you'd like more information you might find it helpful to read our FAQs. (The FAQs don't form part of our agreement with you).

If you want to use a Revolut account for personal purposes, these terms and conditions will not apply. You'll need to apply for a Personal Account, which has separate terms.

2. What type of account is my Revolut account?

Your account is either a prepaid or debit card associated with a bank account held with Metropolitan Commercial Bank. You may hold funds in different currencies at the same time.

Because your funds are stored in a bank account held with Metropolitan Commercial Bank, your funds are fully insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000.

3. Using money in your Revolut account

Once you have money in your account you'll be able to use our services. For example, you can do the following:

  • send money to and receive money from other Revolut accounts and non-Revolut accounts;
  • change money from one currency to another (we call this a currency exchange). The currencies available might change occasionally;
  • make payments and withdraw cash using your Revolut Card;
  • view information about and manage your account; and
  • use the Revolut Open API.

We add new features and services all the time. We'll let you know about these through the Revolut Dashboard.

You can access the Revolut Dashboard through the business account portal on our website.

4. Can I open a Revolut Business account?

You must be over 18 to open a Revolut account.

When you ask to open your account, the following apply:

  • you promise that you have full authority to enter into the agreement and meet the obligations under it; and
  • we, or someone acting for us, will ask for certain information about you, where the amount you are opening the account with comes from, your authorized persons (as explained below), as well as any directors, partners, people with significant control over your business or any beneficial owners. We'll also ask you to confirm that any authorized person has your authority to act on your behalf and that they have agreed to keep to these terms and conditions.

We will only give you access to your Revolut account and the Revolut Dashboard once we have all the information we need.

You can't open more than one Revolut account, or open a new Revolut account if we've previously closed a Revolut account that you held. You also cannot open an account with us if you are a charity, political organization, or religious organization.

You cannot open or hold a Revolut account if you carry out any sort of business or activity that relates to the following:

  • Armaments, nuclear, weapons or defense manufacturers;
  • Adult entertainment/Pornography;
  • Auction houses;
  • Binary options or gambling;
  • Cannabinoids (THC, CBD, CBN);
  • Cashback services;
  • Chemicals and allied products not elsewhere classified;
  • Crowdfunding platforms;
  • Cryptocurrency firms*;
  • Dating and escort services;
  • Debt collection;
  • Gambling;
  • Equity/mutual funds and other investment funds;
  • Fake goods/counterfeit consumer products;
  • Fine art dealers;
  • Foundations;
  • Funds (including venture capital funds);
  • Non-profit organizations;
  • Pawnbrokers;
  • Pension schemes;
  • Political organizations and institutions;
  • Pornography;
  • Precious metals & stone dealers;
  • Quasi-cash merchants;
  • Religious organizations;
  • Registered and unregistered charities
  • Running an auction house;
  • Selling second-hand cars;
  • Second-hand heavy construction equipment dealers;
  • Special Purpose Vehicle/Special Purpose Entity (SPV/SPE);
  • Streaming companies (companies getting donations from viewers);
  • Trading in cryptocurrency;
  • Trading in precious metals, stones or art;
  • Trading in prime-bank guarantees, debentures, letters of credit or medium-term notes
  • Second-hand car dealers;
  • Trusts;
  • Video game arcades;
  • Unregulated FX businesses;
  • Unregulated Loan businesses;
  • Unregulated Money Services businesses;
  • Unregulated Remittance businesses; or
  • Weapons.

* Accepted cryptocurrency firms - companies that use blockchain technology companies that accept/pay with crypto currency (but treat as red flag)

* Unaccepted cryptocurrency firms - Companies that process funds to/from crypto exchanges Companies that are related to crypto trading (e.g. an exchange, a broker, an ICO specialist)

We can refuse to let you open or hold a Revolut account if you carry out any other business or activity that we are not comfortable with. Or we may apply restrictions, which we'll tell you about before we allow you to open the account.

You agree this account is strictly for business purposes and not for personal use.

5. Different Revolut plans to suit your business needs

We know that different types of businesses need different things, so we've created different Revolut plans to suit our customers. You can choose the plan that best suits your business.

Different limits and restrictions apply to each plan. Click here for more information about the plans.

6. How do I get information on payments into and out of my account?

You can check all payments into and out of your account through the Revolut Dashboard. We will not make any changes to the information and it will be available to you through the dashboard until six years after you close your account. If you need the information after then, you will need to download it. You can download information from the dashboard at any time.

We will send a notification to your mobile or tablet, or by email, each time a payment goes into or out of your account. You can turn off these notifications. If you do this, you should regularly check the Revolut Dashboard for information on payments. It's important that you know what payments are going into and out of your account, so we recommend that you do not turn off notifications.

Communicating with you

We'll usually communicate with you through the Revolut Dashboard.

This is how we will provide account information and tell you about any fraud, or suspected fraud, relating to your account. It is also how we will tell you if there is a security threat to your account. Make sure you regularly check the Revolut Dashboard for this information.

To help keep your account safe, download the latest software and version of the Revolut Dashboard as soon as it is available.

We may also communicate with you by text message or email, so you should regularly check your text messages and email account.

We'll usually communicate with you in English.

Keep us in the loop

Please keep your details up to date and let us know immediately if any information you've given us changes. If we discover that any of your information is incorrect, we will update it.

To meet our legal and regulatory requirements we, or someone acting for us, might sometimes need to ask for more information (for example, if your spending increases). Please provide this information quickly so that there is no disruption to your account or our services.

7. Revolut Dashboard

You manage your account and Revolut Cards through the Revolut Dashboard, which only you and the appropriate authorized persons will have access to.

8. Delegating access to your account and the Revolut Dashboard

The agreement is binding on you, but you can authorize other people (delegates) to carry out certain activities on your behalf. There are three different categories of delegates, all referred to in this document as authorized persons.

  • Account administrator. This is usually the person who initially enters into the agreement on behalf of the business. This person has access to the account, the Revolut Dashboard and our Open API (explained below). They can also make payments using your Revolut Cards (explained below). They can appoint other authorized users or authorized cardholders. They can also place limits on authorized cardholders and authorized users. The account administrator cannot appoint other account administrators.
  • Authorized user. This is anyone you or an account administrator has authorized to make payments into or out of your account (including by using your Revolut Cards), make currency exchanges or use the Open API. They can appoint new authorized users.
  • Authorized cardholder. This is anyone authorized only to use your Revolut Cards.

You or an account administrator (as appropriate) can place limits on the amount of any:

  • currency exchange that an account administrator or authorized user can carry out; and
  • payment that an account administrator, authorized user or authorized cardholder can make with a Revolut Card or through the Revolut Dashboard.

Responsibility for authorized persons

We will treat all instructions and actions by authorized persons acting within the limits of their authority as if you had given that instruction or carried out that action yourself.

It is your responsibility to withdraw your authority from, or impose limits on, any authorized person (for example, if they are no longer employed by you).

Any authorized person must be 18 or over. You are also responsible for all their activities. For example, if they lose their Revolut Card or their security details, it is your responsibility to tell us in line with these terms and conditions, although you may ask them to tell us instead.

You agree that an authorized representative of your Business has collected and verified the name, street address, and social security or tax identification number of each Cardholder or employee authorized to use a Card or Card Account.

Your Revolut Card

Where these terms and conditions refer to your Revolut Card this includes all Revolut Cards we issue to you and authorized persons.

9. How do I close my account?

You can close your account, and so end the agreement, at any time by letting us know. You can do this through the Revolut app, by writing to us at our head office or by emailing us at feedback@revolut.com.

When you tell us you want to close your account we will give you the opportunity to withdraw the money we hold for you (we call this redemption). If you want us to send you money in a different currency than the currency we're holding for you, we will convert the currency using the rate that applies at the time, and take the applicable fee, if any, before sending the money to you.

When you tell us to close your account, you will also be automatically terminating any access to the account by your authorized users.

Cancelling your Revolut Card

If you change your mind and don't want a Revolut Card anymore, that's not a problem. Just let us know and we'll cancel it.

10. What happens after my account is closed?

We'll hold back enough money to cover any payments that you approved before your account was closed. You'll also still owe us any money that you owed us while your account was open.

You will still have to pay any charges you've run up (for example, if you've asked for an extra Revolut Card). We may also charge you any cancellation fees that apply to other agreements you've entered into with us.

How do I get access to my money after my account has closed?

For six years after your account has closed or your Revolut Card has expired you'll be able to contact customer services (at feedback@revolut.com) and ask them to send you the money we still hold for you.

Once your account is closed you can only withdraw your money in the currency of the country you live in.

Keeping my account safe

11. How is my money protected?

The funds that you deposit in your card account are held by Metropolitan Commercial Bank and are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000.

12. Keeping your security details and Revolut Card safe

We do everything we can to keep your money safe. We ask you and all authorized persons to do the same by keeping your (and their) security details and Revolut Card safe.

You shouldn't keep your Revolut Card near your security details (like usernames, API Keys, and any passwords that allow access to the Revolut Dashboard), and you should disguise or protect them if you write them down or store them. Don't share your security details with anyone other than an open-banking third-party provider who is acting in line with regulatory requirements."

Please don't share your API Key with anyone. Sometimes it's easy to forget to take the steps you and your authorized persons should take to keep your money safe. Here are some tips:

  • make sure you close down the Revolut Dashboard when you're not using it;
  • don't give access to your API Key to anyone who shouldn't have access to it;
  • don't allow your security details to be stored on any device such as a computer or mobile phone;
  • change your password or Revolut Card PIN regularly;
  • keep your email account and the device you use to access the Dashboard secure and don't allow others to use them;
  • change your password or Revolut Card PIN regularly; and
  • keep your email account and the device you use to access the Dashboard secure and don't allow others to use them.
CONTACT US THROUGH THE REVOLUT DASHBOARD, AS SOON AS POSSIBLE, IF YOUR REVOLUT CARD IS LOST OR STOLEN, OR IF YOUR REVOLUT CARD OR SECURITY DETAILS COULD BE USED WITHOUT YOUR PERMISSION.

If you can you should also freeze your Revolut Card using the Revolut Dashboard or by calling the automated number below. If you later realize there's not a risk to your Revolut Card's security, you can just unfreeze it.

How you can contact us

Write to us P.O. Box 1155, New York, New York 10013
Freeze your Revolut Card (844) 744-3512
Tell us about a lost or stolen Revolut Card or security details Send us a message through the Revolut Dashboard on someone else's device.
Send us a message on social media.
Email us on feedback@revolut.com.
Call us (844) 744-3512 or contact our customer support in the Revolut Dashboard

13. Giving open-banking providers and third-party providers access to your account

You may be able to allow certain third-party providers to have access to your account information. Sometimes we might have to block a third-party provider's access to your account (for example, if we're concerned about fraud). If we do this, we'll try to let you know beforehand or as soon as possible afterwards. We'll do this through the Revolut Dashboard or by email.

14. Are there any restrictions on using the Revolut Dashboard or Revolut Card?

Please act reasonably and responsibly when using the Revolut Dashboard or Revolut Card. The Revolut Dashboard or Revolut Card must not be used (directly or indirectly) as follows:

  • for illegal purposes (for example, committing fraud);
  • in a way that we reasonably believe might harm our ability to provide our services;
  • only to send money to and receive money from a credit card;
  • for any transactions to receive cash (for example, getting cash back), other than making a withdrawal from an ATM;
  • to control or use a Revolut account that's not yours;
  • to give a Revolut Card to any person who is not an authorized person;
  • to allow anyone who isn't an authorized person to have access to or use your account or the Revolut Dashboard;
  • to abuse, exploit or get around any usage restrictions set by a service provider your Revolut Card is registered with. For example, you must only use one Revolut Card for any particular service provider that offers a free subscription or trial period;
  • to trade in foreign currencies for speculative purposes (that is, to take advantage of any expected rise or fall in the value of a currency) or to take advantage of discrepancies in the foreign exchange market; or
  • to use our services to hold or carry out transactions with clients' money.

Please also act in a respectful way towards us and our support staff – we're here to help you.

Moving money in and out

15. Adding money to your account

You can add money to your account using a debit card or credit card registered with us (we call this your stored card) or by bank transfer. Your stored card must be in your name.

When you add money by bank transfer, you must use the details stated in the Revolut Dashboard. Make sure you follow the prompts from the Dashboard carefully to avoid any delays.

The account details you must use to add money to your account will depend on the currency of the money you are adding. For example, if you want to add money to your account in US dollars ($), you must use our 'US Dollars account' details stated in the Revolut Dashboard.

If you use a stored card or a bank account that is in one currency to add money to your account in another currency, your bank or card provider may charge a fee.

There is more information on adding money to your account in our FAQs.

Never worry about the balance of your Revolut account getting too low

We know that it's important to be able to make payments from your account whenever you want. You can authorize us to add money to your account from your stored card whenever the value of money in your account drops below a certain amount. We call this an auto-add. You can cancel an auto-add at any time through the Revolut app or by contacting your card provider.

Payment limits

Sometimes we might limit how much you can receive into or pay from your account, or how much you can withdraw or spend using your Revolut Card. We might also limit the value of currency exchange you can carry out at any one time or over a period of time. These limits can change from time to time. Information about these limits is set out in our FAQs.

Keep your currency consistent

It's important that any payment to your account is made in the currency of your account. Otherwise, the payment will be converted to the currency of your account. This means that your account might be credited with more or less than you expected. We are not responsible for any losses if this happens.

16. Transferring money between Revolut accounts

You can send money to other Revolut accounts. You may also be able to receive money from other people's Revolut accounts. We call these sorts of payments instant transfers.

You can make an instant transfer to another Revolut user's account by choosing them from the contacts list in the Revolut Dashboard and following the prompts. The other person will receive the transfer immediately.

17. Making other types of payments

It's easy to send money to your or someone else's bank account. You can make a one-off payment or set up a recurring payment. Just enter the sort code and account number (or, for international payments, the BIC and IBAN) of the account you're sending the money to in the Revolut Dashboard and follow the prompts. We may need to ask for other information as well.

Using your Revolut Card

You can also make payments or withdraw cash using your Revolut Card.

When you use your Revolut Card to make a withdrawal from an ATM or make a payment (for example, in a shop or restaurant), we will consider the payment to be authorized by you unless:

  • you let us know that the money has been stolen from your account; or
  • you don't think we've carried out your instructions correctly.

Sometimes we might charge you a fee for making withdrawals. You can read about these fees in our Fees page.

We are not responsible for losses where payments are returned in a different currency

Sometimes, money you've asked us to transfer to someone is not paid into their account and is returned to us. If we had to carry out a currency exchange when we sent the payment, and can show that we did everything right, when we return the money to you we'll convert it back to the original currency. This means that the amount you receive back into your account might be less than the payment you made (or it could be more!). We would not be responsible for any losses that this causes you.

TAKE CARE ENTERING THE DETAILS OF THE PERSON YOU WANT TO PAY

When you enter the details of the person you want to pay, make sure the details are correct. If they're not, your payment might be delayed or you might lose your money if it's sent to the wrong account.

Make sure you know the person you are making a payment to. If someone approaches you and asks you to make a payment to them, but you are not sure who they are or what the payment is for, you may be a victim of a scam.

If the person you want to pay does not receive the money, we won't be responsible if we processed the payment correctly but you gave us the wrong details. If you ask us to, we'll be happy to try to get your money back, but this might be easier in some countries than in others.

If you contact our customer support team through the Revolut Dashboard, we can give you information to help you try to recover the money, including the details of the person who did receive the money (if we have those details).

A business day is a day other than a bank holiday in New York.

18. What happens if a payment was sent to the wrong account, wasn't sent at all or was delayed?

We'll always try to process your payments correctly and on time, but sometimes things go wrong and a payment might be delayed or not received by the person you wanted to pay.

If something has gone wrong and:

  • the person paying you;
  • the bank account you wanted to make the payment into; or
  • the retailer you were paying,

let us know through the Revolut Dashboard. You need to let us know as soon as possible, and no later than 13 months after the amount was taken from your account.

If money is not received into the account you sent it to, we'll refund the payment back into your account. If you've had to pay any charges or interest as a result of our mistake, we'll refund those too.

If we received a payment on your behalf, but the money was not paid into your account on time, we'll immediately credit your account with the amount of the payment.

These rules don't apply to currency exchanges.

19. What exchange rate do you use?

If you tell us to make a currency exchange, or we need to convert the currency of a payment into or out of your account or a cash withdrawal made using your Revolut Card, we'll use an exchange rate based on our market rate, which is based on foreign-exchange markets. We add a percentage (a mark-up):

  • for currencies that aren't always easily available (such as Thai Baht); or
  • if you tell us to make a conversion outside foreign-exchange-market hours. A conversion will be outside foreign-exchange-market hours if it's between midnight on a Friday and midnight on a Sunday (UK time).

You can see the current rate in the Revolut Dashboard. Once we've converted the currency, your transaction history in the dashboard will show the exchange rate we used. We use the rate that applies at the time we carry out the conversion.

We've set out more details of our mark-up in our Fees page.

We won't be responsible for the following:

  • if you lose any money as a result of converting currency; or
  • if you're charged any fees or lose any money because you're using your Revolut Card in another country and you ask the retailer (or the retailer's bank) to make the conversion. (For example, imagine you're a UK customer travelling in Japan. When you pay your bill at a restaurant you agree to pay in pound sterling rather than yen. This means you've asked for the retailer's bank to convert the currency. We can't be responsible if that bank gives you a worse exchange rate or charges you fees).

20. Can I cancel a payment or currency exchange?

You can cancel a payment (including a recurring payment) at any time up to the end of the business day before the payment is due to be paid from your account.

You can't cancel a payment on the same day it's due to be paid from your account. This means that you cannot cancel transfers between Revolut accounts.

You also can't cancel a currency exchange once we've received your request to carry it out.

It's easy to cancel a bank transfer

You can cancel a bank transfer through the Revolut Dashboard.

21. How long does it take to make a payment?

We understand that when you make a payment, one of the most important things is that the person the payment is for receives it on time. When their bank will receive the money depends on what time you tell us to make the payment, and the currency you want us to make it in.

The table below explains when we'll make payments.

Type of payment you want to make If you provide your payment instruction at this time… …we'll receive your payment instruction at this time
Instant transfer to a Revolut account Any time Immediately
Payment to a someone else's bank account Before 1pm on a business day Immediately
After 1pm on a business day The next business day
On a day that is not a business day The next business day
Payment link transfer to a bank account Any time When the person you want to pay enters their bank details (as long as this is within 24 hours of you sending them the payment link)
Payment to a bank account at a future date (such as a recurring payment) Any time The same business day (if the payment is due to come out of your account on a business day) or the next business day (if the payment is due to come out of your account on a non-business day)

The table below sets out when we'll make payments in different currencies.

Currency of the payment Once we've taken the payment from your account, the day it will reach the account of the person you are paying
US$ The next business day
Any currency other than US$, to a bank account in the US Up to four working days later
Any currency other than US$ to a bank account outside the US As soon as we can get the payment there. How long it takes would depend on where the bank of the person you want to pay is. Please contact us through the Revolut Dashboard and we'll do what we can to help you.

If you tell us to make a currency exchange you will receive the converted -money immediately.

22. When we will refuse or delay a payment

We must refuse to make a payment, or delay a payment, in the following circumstances:

  • if legal or regulatory requirements prevent us from making the payment or mean that we need to carry out further checks;
  • if you have broken these terms and conditions in a way that we reasonably believe justifies us refusing or delaying your payment;
  • if we believe that processing your instruction would break these terms and conditions or that your instruction doesn't contain all the information we need to make the payment properly;
  • if the amount is over, or would take you over, any limit that applies to your account. We've set out the limits in our FAQs;
  • if there is not enough money available in your account to make the payment and cover any charge;
  • if a bankruptcy order is made against you or you've entered into an individual voluntary arrangement with your creditors;
  • if, even after doing everything reasonably possible, we won't be able to make the payment on time;
  • if a third party prevents us from making the payment (for example, if Mastercard or Visa do not allow a payment or cash withdrawal using your Revolut Card);
  • if you owe us money or we intend to exercise our right of set-off (as explained below);
  • if we have asked you for important information we reasonably need and you have not given us that information; or
  • if we have suspended your account.

We may also refuse to issue a new Revolut Card if you do not have enough money in your account to pay us to issue or deliver the card.

WHEN WE REFUSE TO MAKE A PAYMENT, WE'LL ALWAYS TRY TO LET YOU KNOW

If we can, we'll use the Revolut Dashboard to tell you that we have refused to make a payment. If you'd like to find out why we refused the payment, and what you can do to solve any problem, please contact us through the Dashboard.

We won't be responsible for any losses you suffer as a result of us refusing or delaying a payment.

23. Third-party fees for making or receiving payments

We don't charge any fees for making or receiving payments. However, other banks involved, such as the bank of the person you are paying or certain correspondent or intermediary banks (banks that help transfer the money between other banks) might sometimes take their fees from the payment you're sending or receiving. This could mean that you or the person you are paying receives less than expected. For example, you could only receive $90 from someone who has sent you $100 because the other person's bank has charged a $10 fee.

This might happen if:

  • the bank of the person you are sending a payment to or receiving a payment from is within the US, and the payment is in a currency other than US$; or
  • you make a payment to or receive a payment from someone whose bank is outside the EEA.

To be clear, we won't charge you any fees ourselves for making or receiving payments. We will always give you the full amount we receive from another bank. Likewise, we will always send the full amount that you ask us to send, but we can't guarantee that the full amount will be paid into the other person's account without a fee being taken by another bank.

What happens if something goes wrong

24. What happens if someone steals from my account?

Let us know as soon as possible through the Revolut Dashboard (and no later than within 13 months from the date the money was taken from your account). We'll pay the money back into your account if all of the following apply:

  • you couldn't have known that your security details or Revolut Card were at risk of being misused;
  • the payment happened because someone we're responsible for made a mistake;
  • the payment was taken after you told us that someone knew your security details or your Revolut Card was lost or stolen, or we didn't give you a way to tell us about this;
  • the law required us to make you follow certain prompts when you instructed us to make the payment and we didn't do this; or
  • you made a payment to pay for certain goods or services you bought online or through some other method that is not face-to-face (there are some types of contracts this might not apply to, such as contracts for rental accommodation, but we can give you more information about this when you let us know about the problem).

We'll also pay back any charges you had to pay as a result of the payment being taken from your account.

We won't refund any money if you or any of your authorized users or cardholders acted fraudulently or intentionally or carelessly failed to keep applicable security details or Revolut Cards safe (unless you told us about this before the payment was taken from your account). For example, we wouldn't make a refund if you gave someone your Revolut Card PIN and they made a payment using your card without you knowing about it.

25. When we might block access to your account, the API Key or your Revolut Card

The safety of your money is important to us. We might prevent you from making payments from your account with the API Key or your Revolut Card if we're reasonably concerned about its security or that it might be used fraudulently or without your permission.

We might also have to block your account or your Revolut Card to meet our legal obligations.

We'll tell you through the Revolut Dashboard before, or as soon as possible after, we block your account, API Key or Revolut Card. We'll also let you know why we've done it (unless it would reduce your or our security or it would be unlawful).

We may also refuse to issue a new Revolut Card if you do not have enough money in your account to pay us to issue or deliver the card.

26. How you might owe us money

You cannot borrow money on your account (for example, make payments of more than the value of the money in it), although you may be able to benefit from one of our credit products. If your balance becomes negative (for example, because you do not have enough money to cover fees you owe us), you must top up to your account immediately.

If you owe us money, we can take the amount you owe us from any amount we are due to pay to you. We call this our right of set-off.

Paying fees or other amounts you owe us (other than third-party fees for making or receiving payments)

The fees you may have to pay us are listed in our Fees page.

If you owe us fees (other than third- party fees for making or receiving a payment) or any other amount, we'll take the amount you owe us from your account, in the currency of the country you live in (your base currency).

If not enough money in your account is held in your base currency, we'll take the equivalent value from money you hold in another currency. If you don't have enough money in your account to pay the fees or other amounts you owe us, we might recover the amount in another way, as explained below.

You may be responsible for paying taxes or costs that apply to payments you make or receive through your account and that we are not responsible for collecting from you. So please make sure you check for yourself!

| If you owe us money and you don't add money to your account or repay us within seven days, we can recover the amount by:

  • taking the amount you owe us from your stored card;
  • exercising our right of set-off; or
  • taking other legal steps to recover the money you owe us, such as instructing lawyers or debt collectors. If we take any (or all) of these steps, we might charge you our reasonable costs. | | --- |

27. Your refund rights for Revolut Card payments and direct debits

Revolut Card payments

You can ask us to refund an amount taken from your account if all of the following apply:

  • you agreed that a payment could be taken, but didn't agree the actual amount of the payment;
  • the amount taken is more than you reasonably expected in all the circumstances (including your spending pattern);
  • the person you paid is in the US;
  • you didn't authorize the payment directly with us;
  • we and the person you paid did not give you any information about the payment during the four weeks before it was taken; and
  • you ask us for the refund within eight weeks of the payment being taken from your account.

For example, you could get a refund if you gave a hotel permission to charge your Revolut Card for anything you take from the minibar, but the hotel has charged you more money than you could reasonably have expected at the time you gave them permission to do this.

We may ask you for more information to investigate the matter. We'll provide a refund, or tell you why we couldn't provide one, within 10 business days from the date you give us the information we ask for.

Reversing refunds

If we give you a refund and then find that you weren't entitled to it, you will have to pay us back.

28. How to make a complaint

If you're unhappy with our service, we'll try to put things right

We always do our best, but we realize that things sometimes go wrong. If you have a complaint, please contact us.

More information

Click here for more information about our complaints handling procedure.

How To make a complaint

If you'd just like to speak to someone about an issue that's concerning you, please contact us through the Revolut Dashboard. We can usually settle matters quickly through the app. You'll probably need to give us the information below.

If you prefer you can make your complaint using this form. Or you can email us at

formalcomplaints@revolut.com.

You'll need to tell us:

  • your name;
  • the phone number and email address associated with your account;
  • when the problem arose; and
  • how you'd like us to put the matter right.

We'll look into your complaint and respond to you by email. We will communicate with you in English, unless we tell you otherwise.

29. How long the agreement between you and us will last

Once the agreement has started it won't end until you or we end it.

Cancelling a free trial

If we offer you a free trial period and you decide that the account isn't right for you, you can cancel the agreement for free at any time within the trial period. Please contact us through the Revolut Dashboard if you would like to do this.

Automatic renewal and ending the agreement after a trial period

Unless you cancel the agreement during the trial period, you can close your account, and so end the agreement, at any time by letting us know. See Section 9 for more information about closing your account.

30. When could you suspend or close my account?

We may close or suspend your account immediately, and end your access to our website, in exceptional circumstances. Exceptional circumstances include the following:

  • if we have good reason to suspect that you are behaving fraudulently;
  • if you haven't given us (or someone acting on our behalf) any information we need, or we have good reason to believe that information you have provided is incorrect or not true;
  • if you've broken these terms and conditions in a serious or persistent way (for example, if we discover that you're carrying out a business activity that you are not allowed to carry out while you have a Revolut account);
  • we've asked you to repay money you owe us and you haven't done so within a reasonable time;
  • we have good reason to believe that your use of the Revolut Dashboard and Revolut account could damage our reputation or goodwill;
  • there's been a change in the beneficial ownership of more than 50% of the issued share capital of your business or a change in a person who holds legal power to manage your business;
  • we have good reason to believe that you've disposed of significant business assets;
  • we have good reason to believe that your use of the Revolut Dashboard is harmful to us or our software, systems or hardware;
  • you are a sole trader and you die or you are a partner in a business and the partnership ends;
  • there's been an important change in the type of business activities you carry out;
  • you've been declared bankrupt or insolvent, are being wound up, or a similar event is taking place; or
  • we have to do so under any law, regulation, court order or instructions of an ombudsman.

We may also close your account for other reasons, but if we do, we will give you 30 days' notice. Closing your Revolut account and ending your agreement with us may also end any other agreements you have with us or through us with third parties. Please speak to us through the Revolut Dashboard or contact us for more information.

31. We can change these terms

We'll only change these terms and conditions for the following reasons:

  • if we think it will make them easier to understand or more helpful to you;
  • to reflect the way our business is run, particularly if the change is needed because of a change in the way any financial system or technology is provided;
  • to reflect legal or regulatory requirements that apply to us;
  • to reflect changes in the cost of running our business; or
  • because we are changing or introducing new services or products that affect our existing services or products covered by these terms and conditions.

Telling you about changes

If we add a new product or service that doesn't change the terms and conditions of your account, we may add the product or service immediately and let you know before you use the product or service.

Otherwise, we'll give you two months' notice through the Revolut Dashboard before we make any change. We'll assume you're happy with the change unless you tell us that you want to close your account before the change is made.

32. Are you responsible if something goes wrong with my account, my Revolut Card or the Revolut Dashboard?

We'll do as much as reasonably possible to make sure that our services are not interrupted and are accessible at a reasonable speed. However, we can't promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. No matter what the cause.

If you have a Revolut Card, we will let you know about any changes to our system that will affect your ability to use the card.

We will not be responsible for losses resulting from us failing to meet our obligations for payments into and out of your account because:

  • of a legal or regulatory requirement; or
  • unforeseeable events outside our control, which were unavoidable at the time.

We will only be responsible for foreseeable losses

If we break the agreement, we will only be responsible for any loss that we could have foreseen at the time we entered into the agreement.

Nothing in these terms and conditions removes or limits our liability for death or personal injury resulting from our negligence or from fraud or fraudulent claims and statements.

33. When you might be responsible for our losses

You may be responsible to us for certain losses

If you have broken these terms and conditions ,and this has caused us to suffer a loss, the following will apply:

  • you will be responsible for any losses we suffer as a result of your action as authorized users or cardholder (we will try to keep the losses to a minimum);
  • if your actions result in us losing profits, you may also be responsible for those losses. You won't be responsible if this would mean that we are compensated twice for the same loss; and
  • you will also be responsible for any reasonable legal costs that arise as a result of our losses.

34. Permission for us to process your personal information

To provide services under the agreement we will need to collect information about you For more information about how we use your personal information, see our Privacy Policy.

By entering into the agreement you are giving us permission to gather process and store your personal information for the purpose of providing our services to you. This doesn't affect any rights and obligations you or we have under applicable data protection law.

You can withdraw your permission by closing your account, which will end the agreement between you and us. If you do this, we'll stop using your information for the purpose of providing our services, but we may need to keep your information for other legal reasons.

35. Our intellectual property

We own all the intellectual property in our products (for example, the content in the Revolut Dashboard and on our website, and our logo and card designs). You must not use our intellectual property as your own, except to enjoy our products. You also must not reverse-engineer any of our products (that is, reproduce them after a detailed examination of their construction or composition).

Our contract with you

Only you and we have any rights under the agreement.

The agreement is personal to you and you cannot transfer any rights or obligations under it to anyone else.

Our right to transfer

We will only transfer any of your and our rights or obligations under the agreement if we reasonably think that this won't have a significant negative effect on your rights under these terms and conditions or we need to do so to keep to any legal or regulatory requirement. When we transfer rights and obligations, we call this 'novation'. When we only transfer rights, we call this 'assignment'.

New law applies

The laws of the State of New York apply to these terms and conditions.

The English version of the agreement applies

If these terms and conditions are translated into another language, the translation is for reference only and the English version will apply.

Our right to enforce the agreement

If you have broken the agreement between you and us and we don't enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing those or any other rights at a later date.

Taking legal action against us

If you want to take legal actions against us in the courts, only the courts of New York City can deal with any matter relating to these terms and conditions.