Keep your money secure
Staying safe from fraud and scams
A run-through of what to look out for — and how to act fast if you spot something unusual.
Quick access
Need help? here’s what to do
- If you’re concerned your card has been compromised, freeze your card immediately. If you believe your account has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.Learn more
- If you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident to the police.Report fraud
- Disconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to login using another device, there are a couple of ways to recover your access.Learn more
- If your account is temporarily restricted, please provide the information we are requesting in-app, as this will help resolve the issue much faster. If need help with any other issues relating to to this, please get in touch with our team.Learn more
Fraud or scam?
Understand what defines fraud and scams — then spot them in the wild easily.
What is fraud?
Fraud is when criminals use techniques to obtain your account or card details, and then make transactions or account updates, without your knowledge.
What is a scam?
A scam is when criminals have convinced you they are a genuine person or company, and you share money, personal details, or confidential information with them.
Look for the signs
Keeping your money safe is our top priority. Stay alert, and always treat transactions or transfers to new people, merchants, or organisations with caution. Here are a few things to ask yourself:
- 1
Do you feel rushed?
Scammers often create a sense of urgency to cause panic, or that there is a limited time for you to act within.
- 2
Is it out of the blue?
It’s unlikely that legitimate businesses will try to discuss your personal information with you without warning, or outside of their official channels.
- 3
Is it too good to be true?
Be skeptical if you’re offered a higher than average investment return, a holiday of a lifetime, or a job with an unbelievable salary.
- 4
Are they reassuring?
A sophisticated scammer will try to put you at ease. If you’re in doubt, take your time to consider the situation — and get a second opinion from a friend or family member.
This is what protection looks like
Protected by a 4,000 strong, 24/7 financial crime team, we estimate that Revolut customers saved more than 2477 milion zł in potentially fraudulent transactions in 2023 alone.
All shapes. All sizes. All scams.
Bank transfer scams — where criminals trick you into sending your money into another account — are on the rise. If a transfer looks suspicious, we’ll provide in-app warnings. Please take these seriously.
Purchase scams | Cheap Taylor Swift tickets or a half-price phone found through social media? Scammers love marketplace offers. Consider cash on collection, or shop through platforms with buyer protection. | |
Investment scams | Always invest using licensed investment platforms or companies, and check that the platform is trustworthy before investing. If it sounds too good to be true, it probably is. | |
Impersonation scams | Scammers pretend to be legitimate organisations, like tax officials, the police, or Revolut. Don’t feel pressured into making any transactions when instructed by someone following unexpected contact. | |
Job scams | An employment opportunity that requires an up-front payment or loan, typically started via a messaging app, or impersonating legitimate companies. | |
Romance scams | A relationship that builds over time, then evolves into an ask for money or access to personal details. Watch out for people making excuses not to meet face-to-face. | |
Delivery scams | If you receive a message saying a parcel is stuck, or a delivery has failed, always check with the delivery company’s official channels. Don’t hand over any important information. | |
Charity scams | Be cautious if a charity lacks clear details about its mission or fund usage. Check it has a professional website, and be wary of unsolicited calls asking for donations. | |
Rental scams | Found a nice flat on Airbnb, but your host insists on you paying by a bank transfer? Red flag. Always use the booking platform so you have protection. | |
Triangle scams | If you're asked to make a purchase for someone else, beware. This might be a triangle scam, where a scammer uses stolen payment info to buy goods and has you forward them. Secure your data, report the scam — and don’t make any transactions. |
Review, then recognise – or reject
Verify transactions when requested by the seller, and review all your outgoings in-app. If you don’t recognise something, it may be a fraudulent transaction - so freeze your card and report the transaction to Revolut.Resources and tools
The more you know, the more aware you’ll be. Dive deeper to build your security knowledge.
Revolut Secure
When you see the shield, it’s a reminder that we’re on the lookout with you. If there’s a warning, take note, then take action.
Help Centre
Get answers on demand via our Help Centre, a virtual library packed full of answers to key questions.
Test yourself
Dive into our in-app courses to get ahead of the curve. You’ll be seeing through fraud in no time.