Case study

Rakuten france automates expense management

💼 Industry: ecommerce | 📈 Stage: enterprise |📍 Headquarters: France ✅ 25%+ time saved on expense reporting with automated workflows ✅ Halved the time spent on payment processing
Challenge

Antiquated expense management

Rakuten France — part of the global eco-system of Rakuten group — operates a hybrid marketplace where consumers can buy, sell, and get rewarded for various online purchases.

As their operations expanded, Rakuten France required a more flexible alternative to their traditional bank — one that would let them track and reconcile transactions in less time. 

With their current bank, Rakuten France's finance team fought against time-consuming approval processes, clunky, outdated interfaces, and daily payment cut-offs. The team also wasted valuable time chasing and reconciling paper receipts from various teams. There were better tools out there. So the company turned to Revolut Business. 

Solution

On a roll with automation

Rakuten France used our Expenses tool to create flexible spend management workflows that fit their organisation structure. Doing so has simplified their expenses and reconciliation process, while ensuring expenses always reach the right approver.

With us, Rakuten France could also issue virtual cards in minutes, or send physical cards globally in days rather than weeks. They’re able to control cards at every level — including when, where, and how much spend is allowed — so they’ve felt more comfortable giving their team spending power.

Rakuten France was also able to connect to other tools via our Business API, which let them automate payments and reconcile transactions easily. All this has given the company an in-depth understanding of their cashflow and helped them take charge of spend at all stages.

Results

Saving time is just the start

Our Expenses tool helped Rakuten France streamline how they manage, track, and reconcile spend. Revolut Business’ flexible platform saved their team a massive 25% of time they once spent on expense reporting.

But Rakuten France has just started with Revolut Business. The company has identified other ways our tools can help them optimise processes further. And our team is on hand to help make it happen using our API. You don’t get that level of service from legacy banks, do you?

Darach Ellison, EVP Strategy & Finance • Rakuten France“Revolut Business has freed up our teams' card payments, while simplifying and securing financial processes . We hope we are on a journey with Revolut Business to eradicate manual work streams from the finance process.”

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