I’ve spotted a suspicious transaction

If you’re concerned your card has been compromised, freeze your card immediately. If you believe your account has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.

I think I’ve been a victim of a scam

If you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident to the police.

My phone has been stolen

Disconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to login using another device, there are a couple of ways to recover your access.

My account has been restricted

If your account is temporarily restricted, please provide the information we are requesting in-app, as this will help resolve the issue much faster. If need help with any other issues relating to to this, please get in touch with our team.

Keep your money secure

Staying safe from fraud and scams

A run-through of what to look out for — and how to act fast if you spot something unusual.

Quick access

Need help? here’s what to do

If you’re concerned your card has been compromised, freeze your card immediately. If you believe your account has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.Learn more
If you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident to the police.Report fraud
Disconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to login using another device, there are a couple of ways to recover your access.Learn more
If your account is temporarily restricted, please provide the information we are requesting in-app, as this will help resolve the issue much faster. If need help with any other issues relating to to this, please get in touch with our team.Learn more

Fraud or scam?

Understand what defines fraud and scams — then spot them in the wild easily.

Look for the signs

Keeping your money safe is our top priority. Stay alert, and always treat transactions or transfers to new people, merchants, or organisations with caution. Here are a few things to ask yourself:

1
Do you feel rushed?
Scammers often create a sense of urgency to cause panic, or that there is a limited time for you to act within.
2
Is it out of the blue?
It’s unlikely that legitimate businesses will try to discuss your personal information with you without warning, or outside of their official channels.
3
Is it too good to be true?
Be skeptical if you’re offered a higher than average investment return, a holiday of a lifetime, or a job with an unbelievable salary.
4
Are they reassuring?
A sophisticated scammer will try to put you at ease. If you’re in doubt, take your time to consider the situation — and get a second opinion from a friend or family member.

This is what protection looks like

Protected by a 4,000 strong, 24/7 financial crime team, we estimate that Revolut customers saved more than €545M in potentially fraudulent transactions in 2023 alone.

€545M

All shapes. All sizes. All scams.

Bank transfer scams — where criminals trick you into sending your money into another account — are on the rise. If a transfer looks suspicious, we’ll provide in-app warnings. Please take these seriously.

	Purchase scams	Cheap Taylor Swift tickets or a half-price phone found through social media? Scammers love marketplace offers. Consider cash on collection, or shop through platforms with buyer protection.
	Investment scams	Always invest using licensed investment platforms or companies, and check that the platform is trustworthy before investing. If it sounds too good to be true, it probably is.
	Impersonation scams	Scammers pretend to be legitimate organisations, like tax officials, the police, or Revolut. Don’t feel pressured into making any transactions when instructed by someone following unexpected contact.
	Job scams	An employment opportunity that requires an up-front payment or loan, typically started via a messaging app, or impersonating legitimate companies.
	Romance scams	A relationship that builds over time, then evolves into an ask for money or access to personal details. Watch out for people making excuses not to meet face-to-face.
	Delivery scams	If you receive a message saying a parcel is stuck, or a delivery has failed, always check with the delivery company’s official channels. Don’t hand over any important information.
	Charity scams	Be cautious if a charity lacks clear details about its mission or fund usage. Check it has a professional website, and be wary of unsolicited calls asking for donations.
	Rental scams	Found a nice flat on Airbnb, but your host insists on you paying by a bank transfer? Red flag. Always use the booking platform so you have protection.
	Triangle scams	If you're asked to make a purchase for someone else, beware. This might be a triangle scam, where a scammer uses stolen payment info to buy goods and has you forward them. Secure your data, report the scam — and don’t make any transactions.

Review, then recognise – or reject

Verify transactions when requested by the seller, and review all your outgoings in-app. If you don’t recognise something, it may be a fraudulent transaction - so freeze your card and report the transaction to Revolut.

Cards that freeze, fast

If your card is lost or stolen, freeze it in a tap. But there’s more, too — customise how much you can withdraw from an ATM, set online and contactless spend limits, and add location-based security to stay completely in control.

Keep your ID personal

Card ID theft, or account takeover (ATO) fraud, is when a criminal has been able to access your legitimate account. Our identity checks are strict to stop this at source — and our location-based triggers will freeze anything unexpected.