Case study

Aer Lingus elevates their checkout with Revolut Pay

Industry: travel | Stage: enterprise | Headquarters: Ireland

  • Reduced cart abandonment rates to less than 10% using Revolut Pay
  • Increased authorisation rates to 98.5% with Revolut Pay

Fees and T&Cs apply.

Challenge

Improving customer experience

As Ireland’s flag carrier, Aer Lingus is a popular pick for global travellers. With passenger numbers increasing, the airline knew they could improve their checkout to deliver a fast and secure customer experience, from booking to arrival.

Customers were taking the time to plan their flights, but when it came to paying, unnecessary Strong Customer Authentication (SCA) checks were causing them to abandon their carts.

Aer Lingus needed a digital payment method that let customers check out securely and in a few taps. So, they enabled Revolut Pay.

Solution

A fast, secure, and rewarding checkout

Aer Lingus offers Revolut Pay because it lets customers skip the card at checkout, and purchase flights in 1 tap. Passengers also earn RevPoints to redeem as Avios on future bookings, at no cost to Aer Lingus.

Now, 80+ million global Revolut customers, including 50% of the Irish population, can authorise transactions from any account in-app with their passcode or selfie ID. No sharing any personal payment details. Keeping each transaction secure, and reducing fraud.

Results

98.5% authorisation rate

Aer Lingus optimised their checkout with Revolut Pay, boosting successful sales and reducing cart abandonments below 10%. All while saving on costs with flat per-transaction fees, and unlocking faster access to their earnings with 24-hour settlement.¹

Not only can customers speed through checkout in record time while earning rewards, they’re also more likely to return and redeem their RevPoints for Avios on future flights, improving their customer checkout experience beyond just payments.

Fabien Mollinari, Payments Product Manager • Aer Lingus“Revolut Pay is a fast and secure payment option which improves customer satisfaction. It gives our customers flexibility and offers lower fees than most credit cards.”

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¹Payout schedule can vary according to our Fees and Payment Processing T&Cs.