What is this Promotion about?
Revolut is offering existing customers who are already on one of our paid subscription plans, and/or existing Credit Card users (Ultra, Metal, Premium, or Plus) a discount for their fee for a limited period of time (the “Offer”, and the “Promotion Period”). The Offer only applies to the paid plan subscription fee itself or to the credit card monthly fee - it does not apply to any other fees chargeable under the agreed Fees Page. The Offer will be available in the Revolut app to selected customers.
These terms (the “Promotion Terms”) set out the rules that apply to this Offer, and you must comply with these Promotion Terms and also the terms that apply to your Revolut account and/or your Revolut credit card (if you have a Credit Card facility), at all times when participating in this Promotion.
Who is eligible for the Offer?
The Offer will be available to selected customers of Revolut Sociedade de Crédito Direto S.A who have passed our Know Your Customer requirements and have been successfully onboarded as Revolut paid plan customers or Revolut credit card users and after using Ultra, Metal, Premium, or Plus, have decided to downgrade. Customers will be shown the Discounted Subscription Plan or Discounted Credit Card Fee Promotion (if they have a credit card facility) in the Revolut app where this applies to them. If you cannot see this within your app, you are not eligible.
How do I receive my Offer?
If the Offer may be available to you in the app, all you need to do is click through the relevant screens in the app and accept the Offer. It will be clear in the app what period of time and the discounted amount of the Offer which apply to your existing subscription plan or credit card. Once you’ve accepted the Offer, we’ll apply the discount to your existing subscription plan or credit card, and we’ll continue to charge you for your subscription within the agreed period of time but at the agreed discounted rate.
After your Offer ends, by default you will remain on your selected Paid Plan but you will be charged according to the normal pricing agreed in your Fees Page and your Credit Card Fees (if you have a credit card facility), and normal cancellation and billing rules will still apply in line with the Paid Plan Terms and the Credit Card Terms.
What other legal information should I know?
- We may, at our sole discretion, change, suspend or end the Promotion earlier than the end date we’ve mentioned in the Promotion Terms if, in our reasonable opinion, the Promotion is being abused or may negatively affect Revolut’s goodwill, reputation, or reasonably unforeseeable circumstances that are outside of our control arise and make it impossible to continue the Promotion. We will not be liable for any loss if we do so. We may do this on an individual or promotion-wide basis.
- If the promotion changes or ends early, we will tell you the same way we invited you to the promotion (e.g. email, push notification, in-app). Where possible, we will give notice through the Revolut app and/or email.
- Revolut will not be liable for any loss, whether directly or indirectly suffered, as a result of an event outside of its control, that is not due to fault or gross negligence, which means we are unable to continue running the Promotion as planned. Please contact Support in the Revolut app if you believe you qualify for a particular benefit in relation to the Promotion that has not been awarded to you as a result of early suspension or termination.
- If you breach the Personal Terms that apply to your Revolut personal account, the Paid Plan Terms that apply to the selected Paid Plan, the Credit Card Terms, these Promotion Terms or participate in the promotion fraudulently, we may reverse the Discounted Fee credited to your subscription. By proceeding, you authorise in advance any such reversal.
- If you close your Revolut Personal Account, your account becomes suspended or restricted, or you cancel your Credit Card before or after we grant you your Discounted Fee, you will lose your entitlement to it.
- Revolut needs to process your personal data to perform our obligations under these Promotion Terms. For more information about how we handle personal data, see our Customer Privacy Notice.
- These terms are published in English and in Portuguese and any translation is a courtesy and an unofficial translation only. Participants of the Promotion cannot derive any rights from the translated version. The Portuguese language version of these terms shall apply and prevail and be conclusive and binding.
- To the extent permitted by law, these Promotion Terms shall be exclusively governed by and construed in accordance with the laws of Brazil and any disputes arising out of or in connection with these Promotion Terms shall be exclusively submitted to and dealt with by the courts of São Paulo, Brazil.
- This Promotion is organised and offered to you by Revolut Sociedade de Crédito Direto S.A. If you have a complaint about this Promotion, you can raise it directly with them. You can still rely on the mandatory consumer protection rules and law of Brazil.
Contact Information
Online chat: https://www.revolut.com/pt-BR/contact-us/
Support phone numbers: +55 11 5039 1888 and +55 0800 591 1445 (toll-free);
Emails:
- support@revolut.com – customer support
- Ombudsman: available on business days, from 8:00 a.m. to 6:00 p.m. (Brasília time), at 0800 591 1329 or by email at ouvidoria@revolut.com – for complaints that could not be resolved through the customer support channels listed above
- courtorders@revolut.com – fraud, information requests, or fund blocking requests
- juridico@revolut.com – judicial matters or other legal issues