Question 1

How do I transfer money to my Revolut account from another bank account?

Accepted Answer

You can use your Revolut account to receive transfers from other bank accounts. You can find your available ‘local’ and ‘SWIFT’ (cross-border) account details for each supported currency in the 'account details' section of your Revolut app.

Question 2

What should I do if a transfer doesn't arrive to my Revolut account?

Accepted Answer

Just like a regular account, your Revolut account balance will be updated once a transfer has reached your account. If the transfer is still within the transfer timeframes, while it is not possible for Revolut to speed it up, it will most likely reach you soon. The time it takes for the transfer to land in your account depends mostly on its origin.

Question 3

Am I eligible for Revolut's Credit Products?

Accepted Answer

The Revolut personal loan and credit card products are in development and unfortunately we are not able to offer them to all customers just yet. But rest assured we are working hard to make both products more widely available.

Question 4

How can I find my card PIN?

Accepted Answer

To view your PIN: Go to the 'Cards' tab in the app > Find the relevant card and tap 'PIN & Security' > Select 'View PIN'.

Question 5

Why haven't I received my Referral Campaign reward?

Accepted Answer

In order to get the reward, the person you invited should have completed all the required steps before the campaign deadline.

To get your reward, they should have: Signed up, Verified their identity, Added money, Ordered a physical Revolut card and made three genuine purchases with their virtual or physical card.

You can track their status through Profile > Invite Friends > selecting the invitee under "Invites" section.

Question 6

How do I change my country of residence?

Accepted Answer

The countries you can change your address to depend on the Revolut entity your account is registered with. You can only change the address to countries that belong to the same entity as the one your account is registered with.

Question 7

How can I add money to my Revolut account?

Accepted Answer

At Revolut, you can choose between several methods to add money to your account: bank transfer, card, Apple and Google Pay, money from other Revolut users, linked accounts, direct deposits and early salary.

Question 8

How do I send money to a bank account?

Accepted Answer

To transfer any of over 30 supported fiat currencies to a bank account, on the main 'Accounts' screen tap 'Transfer' (button with two arrows at the bottom of the screen) → ‘+ New’ → ‘Add a bank recipient’. You’ll be asked to add the bank transfer details for either an Individual, or a Business if you’re paying a company.

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