Get in touch

We're here to help, 24/7

Whether you want to browse our Help Centre for solutions or chat to us directly, we’ve got you — even on a Sunday.

Chat to us directly

Speak to our award-winning support team in 100+ languages via our secure in-app chat, available 24/7. Tap your profile in the top-left corner → Select ‘Help’ → Choose the relevant topic and browse the FAQs → select ‘Chat with us’ if you need more assistance.

Or, if you prefer, call us at (11) 5039 1888 (São Paulo - Capital) or 0800 591 1445 (other locations).

Visit the in-app chat

Ready-to-go answers

Find detailed responses to common questions in our Help Centre, the fountain of Revolut knowledge.

Visit Help Centre

Spotted something suspicious?

If you’ve spotted some unusual activity on your account, don’t panic — but stay vigilant. Report it immediately and we’ll help keep your money safe from fraud.

Report activity

Getting back into your account

  • Open your Revolut app and follow these steps:

    1. When logging in, tap Lost access to my phone number
    2. Tap Forgot passcode? and we'll help you regain access to your account via in-app chat

    If you still can't access your account and chat, contact us at [email protected]. If you need to block your card, or for anything else, call +55 11 5039 1888 in São Paulo (capital), or +55 0800 591 1445 in other states (fees may apply).

    Revolut will never call you about your personal account without first alerting you via the in-app chat. This number can't connect you to a human agent nor make outgoing calls.

  • Open your Revolut app and follow these steps:

    1. Enter your phone number
    2. Select Forgot your passcode?
    3. Enter your email

    If your selfie and ID are recognised, you'll be prompted to change your information in-app. If not, you’ll be directed to an anonymous chat.

  • Open your Revolut app and follow these steps:

    1. Select Lost access to my phone number
    2. Fill in the number you lost access to
    3. Enter your email
    4. Enter your passcode

    If your selfie and ID are recognised, you'll be prompted to change your information in-app. If not, you’ll be directed to an anonymous chat.

  • Open your Revolut app and follow these steps:

    1. Enter your phone number
    2. Select Forgot your passcode
    3. Take a verification selfie
    4. Upload your ID

    If your selfie and ID are recognised, you'll be prompted to change your information in-app. If not, you’ll be directed to an anonymous chat.

Quick access

Need help? Here’s what to do

  • If you have an account with us and want to report a fraudulent activity or transaction, report it here.

    If you don't have an account with us and believe you’ve been a victim of fraud by a Revolut customer, please report it to your bank.

  • If you've got any feedback you'd like to share, get in touch via [email protected]. Your opinions are important to us, and we read every submission.

  • Head to our dedicated page to find all the information you need.

  • All local authorities can send us judicial notifications through the following e-mail address: [email protected].