These terms and conditions apply to any customer using the Authorized Direct Debit (DDA) service. By using the Authorized Direct Debit (DDA), you demonstrate your agreement with these terms and conditions.
This DDA – Authorized Direct Debit Enrollment Terms refers to my enrollment in the Authorized Direct Debit (DDA) system through the platform of Revolut Sociedade de Crédito Direto S.A. (“Revolut”), for the consultation and payment of registered boletos via CIP.
I agree to enroll in the Authorized Direct Debit (DDA) system within my digital wallet and irrevocably and irreversibly declare that I acknowledge and understand that:
- After registering for Authorized Direct Debit (DDA), I may no longer receive paper billing boletos issued against me. I am solely responsible for electronically checking all billing information issued in my name through payment and/or deposit accounts eligible for participation in the Authorized Direct Debit (DDA) system.
- I will be responsible for daily checking, scheduling, paying, requesting corrections, or completing the data of my billing boletos displayed in the DDA, as the DDA does not make payments or schedule transactions automatically. I also acknowledge that, in order to make these payments, it is necessary to have sufficient balance in my account.
- I am solely responsible for the payment of the billing boletos displayed in the DDA. The failure to pay boletos displayed via the DDA will result in default consequences, and Revolut will not be held responsible if the boletos are not paid due to actions or omissions of their issuers.
- I am responsible for paying the debt represented by the charges displayed in the DDA. Nonetheless, I acknowledge that the availability of boletos through the DDA constitutes acknowledgment of receipt and that the non-receipt of paper boletos does not exempt me from my obligations toward the boleto issuer.
- By accepting this agreement, I authorize Revolut to consult the DDA system, managed by CIP — Câmara Interbancária de Pagamentos, for banking charges issued in my name and to present them through the Revolut platform.
- If it is not possible to access the boletos through electronic channels, I am responsible for checking with Revolut to obtain information regarding my banking charges and ensuring that payment is made by the due date.
DDA SERVICE TERMS
It is exclusively my responsibility to promptly pay the billing boletos presented through the DDA and to be liable for any default or late payment consequences with the creditors if I fail to fulfill my payment obligations.
Bank charges may be paid up until the due date of the boleto. After the due date, late fees or other charges, as specified on the boleto, may apply.
Revolut is not responsible for the accuracy of the data presented and provided by the issuers, and it is my responsibility to verify the information or request necessary corrections directly with the creditor.
Revolut is not liable for any actions, omissions, errors, or inaccuracies in the data entered in the billing boletos that may prevent their presentation through the DDA and, consequently, through the Revolut platform.
Revolut may determine which data will be displayed and how boletos captured via the DDA will be presented within its platform.
I commit to keeping my registration details up to date and notifying any changes or updates to my information. Failure to do so may result in liability for any potential losses or damages.
It is recommended that payments for charges presented through the DDA be made via Revolut to avoid duplicate payments (in cases where the boleto is presented via DDA and also issued in paper form by the creditor).
Bank charges presented through the DDA will not include the numeric payment line or barcode commonly found on billing boletos. Therefore, it is my responsibility to review and select the boletos I wish to pay.
Revolut may present billing boletos after their due date. However, in the case of overdue boletos, it is my responsibility to contact the creditor to request an updated boleto, including any applicable late fees.
Revolut will not be held responsible for negligence or failure to comply with the obligations set forth in this adhesion agreement.
ADHESION AND EXCLUSION
This Adhesion Agreement will take effect from the date of signature and will remain in force for an indefinite period. Either party may terminate it at any time by submitting a request and opting out through the Revolut platform, with at least five (5) business days’ notice.
Upon my exclusion from the DDA system, if the issuer makes any changes or updates to boleto details before the due date, such updates will no longer be displayed on the Revolut platform.
After my definitive exclusion, the issuance of paper boletos will resume from the date of exclusion in the DDA system. Boletos previously presented via DDA before the exclusion date will remain available only in digital format on the platform.
Revolut will not provide billing boletos that have already been presented through the DDA up until the exclusion date and are still pending payment. I will be responsible for requesting a new copy from the issuer to settle the respective boletos.
I acknowledge that canceling this service on the Revolut platform does not imply my exclusion from the DDA system in other financial institutions where I have subscribed to the service.
If I decide to close or deactivate my registration or stop using the Revolut platform that provides the DDA service, I must first cancel my adhesion to this service.
GENERAL PROVISIONS
Revolut may, at any time, make changes to the provisions of this document, notifying the changes made and providing a new version of this document for my acknowledgment.
DISPUTE RESOLUTION
In the event of any disputes, it is my responsibility to contact Revolut through customer support via chat or phone. This channel shall serve as the first means for resolving disputes, in order to avoid legal proceedings for issues that can be resolved administratively and amicably.
Revolut is committed to the effective resolution of disputes and the resolution of complaints presented.
The laws in force in the Federative Republic of Brazil govern all items of this adhesion agreement. To settle any disputes arising from this instrument, I authorize the election of the court of the district of São Paulo, with the parties waiving any other jurisdiction.
CONTACT INFORMATION
Online chat: https://www.revolut.com/pt-BR/contact-us/
Support phone numbers: +55 11 5039 1888 and +55 0800 591 1445 (toll-free);
Emails:
- support@revolut.com – customer support
- Ombudsman: available on business days, from 8:00 a.m. to 6:00 p.m. (Brasília time), at 0800 591 1329 or by email at ouvidoria@revolut.com – for complaints that could not be resolved through the customer support channels listed above
- courtorders@revolut.com – fraud, information requests, or fund blocking requests
- juridico@revolut.com – judicial matters or other legal issues
- dpo@revolut.com - for privacy and data protection related requests