The list of national authorities where you have a statutory right to bring legal action against us in your country in relation to the financial services provided by us.
Please note that this list can only be used for complaints related to services directly provided by Revolut Bank UAB and its branches. Services provided by other Revolut Group entities are out of scope.
Poland
Polish Financial Ombudsman
Address: ul. Piękna 20, 00-549 Warsaw, Poland
Email: knf@knf.gov.pl
Phone number: +48 22 262 50 00
Website: https://www.knf.gov.pl/
Hungary
Hungarian Financial Arbitration Board
Address: Krisztina krt. 39, 1013, Budapest, Hungary
Email: ugyfelszolgalat@mnb.hu
Phone number: +36 80 203 776
Mailing address: Financial Arbitration Board H-1525 Budapest P.O. Box:172
Website: https://www.mnb.hu/en/hungarian-financial-arbitration-board
Petition forms: https://www.mnb.hu/en/hungarian-financial-arbitration-board/petition-and-other-forms/petition-form-and-power-of-attorney-sample
Hungarian National Bank
Address: Szabadság tér 8-9,1054 Budapest, Hungary
Customer service address: Krisztina krt. 6., 1122 Budapest, Hungary
Customer service mailing address: H-1534 Budapest BKKP P.O. Box: 777
Customer service email: ugyfelszolgalat@mnb.hu
Phone number: +36 80 203 77 6
Website: https://www.mnb.hu/en
Petition forms: https://www.mnb.hu/fogyasztovedelem/penzugyi-panasz#formanyomtatvanyok
Bulgaria
Commission for Consumer Protection
Address: 1000 Sofia, Bulgaria 4А Slaveykov Sq., fl. 3, 4 and 6
Email: info@kzp.bg
Phone number: hotline 0700 111 22
Website: http://www.kzp.bg/
Czechia
Czech Financial Arbitrator
Address: Legerova 1581/69, 110 00 Prague 1, Czechia
E-mail: arbitr@finarbitr.cz
Phone number: +420 257 042 070
Website: https://finarbitr.cz/
Estonia
Consumer Protection and Technical Regulatory Authority
Address: Endla 10A, 10122 Tallinn, Estonia
Email: info@ttja.ee
Phone number: +372 667 2000
Website: https://ttja.ee/
Romania
National Authority for Consumer Protection
Address: Aviatorilor Boulevard 72, sector 1, Bucharest, Romania
Email: office@anpc.ro
Phone number: +40 7590 45333
Website: https://anpc.ro/
Romanian Financial Supervisory Authority
Address: Splaiul Independenţei nr. 15, sector 5, 050092, Bucureşti
Email: office@asfromania.ro
Phone number: +40 800 825 627
Website: https://asfromania.ro/
Malta
Arbiter for Financial Services
Address: 1st Floor, St Calcedonius Square Floriana FRN 1530,Malta
Email: complaint.info@asf.mt
Phone number: +356 8007 2366
Website: https://www.financialarbiter.org.mt/
Cyprus
Financial Ombudsman of Cyprus
Address: Kypranoros 15 Nicosia 1061, Cyprus
Email: complaints@financialombudsman.gov.cy
Phone number: +357 228 48900
Website: https://www.financialombudsman.org.cy/
Greece
Greek General Secretariat of Commerce and Consumer Protection
Address: Nikis 5-7, 10180, Athens, Greece
Phone number: +30 210 333 2000
Website: http://www.mindev.gov.gr/
Hellenic Consumers Ombudsman for Greece
Address: 144 Alexandras Avenue, 114 71, Athens, Greece
Email: grammateia@synigoroskatanaloti.gr
Phone number: +30 210 646 0862
Website: http://www.synigoroskatanaloti.gr/
Croatia
National Bank of Croatia
Address: Trg hrvatskih velikana 3, 10000 Zagreb, Croatia
Email: opp@hnb.hr
Phone number: +385 1 45 64 555
Website: https://www.hnb.hr/
Slovakia
National Bank of Slovakia
Address: Imricha Karvasa 1, 813 25 Bratislava, Slovakia
Email: info@nbs.sk
Phone number: +421 2 5787 1111
Website: https://www.nbs.sk/
Slovenia
National Bank of Slovenia
Address: Slovenska 35, 1505 Ljubljana, Slovenia
Phone number: +386 1 47 19 182
Website: https://www.bsi.si/
Združenje Bank Slovenije – GIZ, Ljubljana
Address: Šubičeva ulica 2, 1000 Ljubljana, Slovenija/ Slovenia
Phone: +386 (0)1 24 29 700
E-mail: izvajalec.irps@zbs-giz.si
Website: IRPS (in Slovenian); ADR (in English).
Iceland
Consumer Agency
Address: Neytendastofa I Borgartúni 21, 105 Reykjavík, Iceland
Email: postur@neytendastofa.is
Phone: +354 510 1100
Website: https://www.neytendastofa.is/
Austria
Austrian Financial Market Authority
Address: Otto-Wagner-Platz 5 A-1090 Vienna, Austria
Phone: +43 1 249 59 0
Website: https://fma.gv.at/
Liechtenstein
Financial Services Conciliation Board Ordinance
Address: Landstrasse 60, PO Box 343, FL-9490 Vaduz, Liechtenstein
Email: info@schlichtungsstelle.li
Phone: +423 220 20 00
Website: http://www.schlichtungsstelle.li/Information_en.html
France
Autorité de contrôle prudentiel et de résolution
Address: 4 Place de Budapest, CS 9245, 75436 Paris Cedex 09
Email: iBibli@acpr.banque-france.fr
Phone: + (33) 01 49 95 40 00
Website: https://acpr.banque-france.fr/
Bank of Lithuania
Address: 4 Totoriu str, LT-01121, Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Luxembourg
Bank of Lithuania
Address: 4 Totoriu str, LT-01121, Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Portugal
Banco de Portugal
Address: R. do Comércio, 148, 1100-150 Lisboa, Portugal
Email: info@bportugal.pt
Phone: +351 213 130 000
Website: https://www.bportugal.pt/
Centro de Informação, Mediação e Arbitragem de Seguros
Address: Av. Fontes Pereira de Melo, nº11, 9 Esq, 1050-115 Lisboa, Portugal
Email: geral@cimpas.pt
Phone: +351 213 827 700
Website: https://www.cimpas.pt/pt
Norway
Norwegian Consumer Ombudsman (Forbrukertilsynet)
Address: Postboks 2862 Kjørbekk, 3702 Skien
Email: postmottak@forbrukertilsynet.no
Website: https://www.forbrukertilsynet.no/
Sweden
National Board for Consumer Disputes
Address: Box 174, 101 23 Stockholm, Sweden
Email: arn@arn.se
Phone: +46 8 555 017 00
Website: https://www.arn.se/
Denmark
Bank of Lithuania
Address: 4 Totoriu str, LT-01121, Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Germany
Federal Financial Supervisory Authority
Address: Graurheindorfer Str. 108 53117 Bonn, Germany
Email: poststelle@bafin.de
Phone: +49 0 228 4108 0
Website: https://www.bafin.de/
Belgium
Ombudsman for Financial Services
Address: North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussel, Belgium
Email: ombudsman@ombudsfin.be
Phone: +32 2 545 77 70
Website: https://www.ombudsfin.be/
Italy
ABF - Banking and Financial Ombudsman
Address: Via Venti Settembre, 97/e - 00187 Rome, Italy
Email: abf@bancaditalia.it
Phone: 800 196 969
Website: https://www.arbitrobancariofinanziario.it/
AAS - Insurance Ombudsman
Address: Via del Quirinale 21, 00187 Rome, Italy
Email: [to be updated as it’s not available in AAS website yet]
Phone: 800 486661
Website: https://www.arbitroassicurativo.org/homepage/index.html
ACF - Ombudsman for Financial Controversies
Address: Via Giovanni Battista Martini 3, 00198 Rome, Italy
Email: acf@pec.consob.it
Phone: 06 8477850
Website: https://www.acf.consob.it/
Mediation Organisms pursuant to Legislative Decree No. 28/2010
National Register: https://mediazione.giustizia.it/ROM/ALBOORGANISMIMEDIAZIONE.ASPX
Ireland
Financial Services and Pensions Ombudsman
Address: Lincoln House, Lincoln Place Dublin 2,, D02 VH29 Ireland
Phone number: +353 1 5677000
Website: https://www.fspo.ie/
Finland
Finnish Financial Supervisory Authority
Address: Snellmaninkatu 6, Helsinki, Finland
P.O. Box 103, 00101 Helsinki
Phone: +358 9 183 51
Website: https://www.finanssivalvonta.fi/
Finnish Competition and Consumer Authority
Address: P. O. Box 5, FI-00531 Helsinki, Finland
Phone: +358 29 505 3000
Website: https://www.kkv.fi/
Consumer Disputes Board of Finland
Address: Unioninkatu 16, 00130 Helsinki
P.O. Box 306, 00531, Helsinki, Finland
Email: kril@oikeus.fi
Phone: +358 29 566 5200
Website: https://www.kuluttajariita.fi/
The Netherlands
Dutch Institute for Financial Disputes
Address: Postbus 93257, 2509 AG Den Haag, the Netherlands
Email: consumenten@kifid.nl
Phone: +31 70 333 8 999
Website: https://www.kifid.nl/
Spain
Complaint Service Department of the Bank of Spain
Address: Alcalá 48 28014 Madrid, Spain
Phone number: (34) 91 338 8830
Website: https://clientebancario.bde.es/pcb/es/
Switzerland
Bank of Lithuania
Address: 4 Totoriu str, LT-01121, Vilnius, Lithuania
Email:info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
You can also submit a complaint by using the network of national organisations responsible for settling consumers’ complaints in the area of financial services out of court (FIN-NET). You need to download and fill in the FIN-NET form for cross-border complaints. You can also directly contact any FIN-NET member and ask them for guidance. Find contact information for all the members in each country.