Personal Loan template agreement

This version of terms will apply from 27 September 2025 except where indicated otherwise. Please click here to see the previous terms that apply until 27 September 2025.

NOTICE: This English translation is a courtesy and office translation only - applicants for the consumer credit cannot derive any rights from the translated version. Upon applying for the consumer credit this credit agreement will be provided in Italian. The Italian language version of this credit agreement shall apply and prevail and be conclusive and binding. The Italian version shall be used in any legal proceedings.

Personal Loan Consumer Credit Agreement

This consumer credit agreement No <Agreement Number> (“Credit Agreement”) is made by and between:

● <customer’s name surname>, <address> (“You” or “Borrower”); and

● Revolut Bank UAB, a company established under Lithuanian law, with its registered office in Vilnius, Konstitucijos ave 21B, LT-08130, Vilnius, Lithuania, registered in the Register of Legal Entities of the Republic of Lithuania under no. 304580906 (“Bank”, “we”, “us” or “our”).

This Credit Agreement consists of part A and part B sets out important information in relation to your loan, including what our obligations are to you and what your obligations are to us.

Revolut Bank UAB is authorised and regulated by the Bank of Lithuania in the Republic of Lithuania and by the European Central Bank.

PART A

Conditions of your Loan

If you would like to see the Standard Information on Consumer Credit (“SECCI”), please click here.

The repayment schedule is below.

The exact dates of your repayments may change (for example, depending on when this Credit Agreement is concluded or if you make an early repayment). We will provide a final repayment schedule in the Revolut App, and make any updates to it there if required (the “Repayment Schedule”).

Warning: If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit in the future.

PART B

General Conditions

1. Type of credit and conclusion of agreement

1.1 This Credit Agreement constitutes a loan Agreement of a personal nature reserved for consumer customers who have duly activated a Revolut payment account via the Revolut Mobile App ("Revolut App").

1.2 This Credit Agreement will be concluded using qualified electronic signature, after the disbursement of the credit. The qualified electronic signature will be provided to you free of charge in the Revolut App, in order to sign this Credit Agreement.

1.3 We will make the Credit Agreement and any amendments to the Credit Agreement available to you in a durable medium.

2. Disbursement of the credit

2.1 We agree to disburse to you a credit up to the Total Amount of the Loan in accordance with this Credit Agreement.

2.2 Any reference in this Credit Agreement to the Total Amount of the Loan must be understood according to the option you choose during the credit application and subsequently approved by us: either for amounts intended solely for refinancing loans contracted with us, another credit institution or a non-banking financial institution (which we will generally refer to as "financial institutions"), or in addition, for amounts intended solely for your personal use (unguaranteed personal loan). You can find the details regarding refinancing operations in Section 13.

We will disburse the Total Amount of the Loan to your Payment Account. The disbursement will be made no later than 1 Business Day (meaning a day other than a Saturday, Sunday or a public holiday in Italy) after we conclude this Credit Agreement with you. We will notify you (by email or through the Revolut App) that the Credit Agreement has been agreed and that the disbursement has been made.

2.3 We may refuse to make any disbursement in between the signing of the Credit Agreement and the disbursement of the loan, if:

1. You provide us with or we identify ourselves any information that we believe is false, inaccurate, or misleading, or we have reason to consider the information we identify at public authorities registers related to you to be false, inaccurate, or misleading;
2. You breach the terms of this Credit Agreement, or any other terms and conditions that you have agreed with us or a Revolut group company;
3. Your creditworthiness changes.

2.4 If we refuse to make a disbursement, we will let you know, this Credit Agreement will immediately expire. If this happens, we will let you know in the Revolut App or by email.

3. Purpose of the credit

3.1 We only agree to disburse credit to you on the condition that you will not use it for a purpose related to any business, trade, or profession, for gambling or illegal activities.

3.2 We have categorised you as a “consumer” for the purposes of the relevant consumer protection regulations in Italy.

3.3 If the purpose for concluding this Credit Agreement is refinancing, which means a full repayment of another loan granted to you either by us or by a financial institution, called "Original Credit". You agree and accept that this loan will be used to fully repay the Original Credit as soon as possible. Any other additional amounts granted, which exceed the amount of the Original Credit you wish to refinance, will be intended for your personal use.

4. Duration of agreement and total amount of credit

4.1 This Credit Agreement's duration is specified in the repayment plan, which is an essential component of this Credit Agreement. The repayment plan is accessible to you through your Revolut App account, which displays the amount, number, and frequency of the instalments.

4.2 The total credit amount is specified in the Standard European Consumer Credit Information (SECCI), which is Part A to the Credit Agreement and constitutes the cover page thereof.

5. Borrower’s right of withdrawal from the Credit Agreement

5.1 Pursuant to Article 125-ter TUB, you may withdraw from the Credit Agreement within fourteen days of its conclusion.

5.2 If you wish to withdraw, you need to notify us via the Revolut App in accordance with the relevant procedure before the end of the withdrawal period, or by sending a PEC (certified email) to [email protected], or a registered letter with acknowledgement of receipt to Via Dante 7, 20123, Milano. The registered letter will be considered sent on time if it is delivered to the accepting post office within the specified time limit. The acknowledgement of receipt, however, is not essential to prove the exercise of the right of withdrawal, which becomes effective three days after receipt.

5.3 Where you validly withdraw from the Credit Agreement within 14 calendar days of entering into it, you and we are obliged to mutually settle and return any monies provided to each other. You shall immediately return in full the credit advanced by us together with any applicable interest, no later than 30 Business Days after we accept your request to withdraw.

5.4 We will not charge you any fees for the withdrawal from the Credit Agreement.

6. Your obligations to us

6.1 You agree to repay to Revolut the full amount granted, along with any other contractual charges, such as interest, commission, and other expenses outlined in the SECCI form which is Part A of the Agreement and constitutes the cover page thereof.

6.2 In case of failure to repay the due amounts, we may initiate credit recovery procedures against the Borrower and report you to the Credit Information Systems (C.I.S.) as well as to the Bank of Italy's Central Credit Register.

6.3 You agree that:

1. All information you provide to us in relation to this Credit Agreement is complete, accurate, up-to-date and true in all respects;
2. Prior to concluding this Credit Agreement, you got from us all of the information and documentation necessary to make an informed decision regarding the financial obligations to be incurred by you in connection with this Credit Agreement, including all of the information necessary to make a fully informed assessment of the risks and costs;
3. Prior to concluding this Credit Agreement, you have read it and the Standard European Consumer Credit Information sheet (“SECCI”), and accepted both;
4. You have received information about your right to withdraw from this Credit Agreement;
5. We are not liable under this Credit Agreement in the event that you supplied, whether knowingly or otherwise, incorrect information to us which we placed reliance upon for the purposes of carrying out our creditworthiness assessment of you.

7. Early repayment of the Credit

7.1 You may choose to repay your loan, in full or in part, at any time before the dates specified in the Repayment Schedule (an “Early Repayment”). You can do this in the Revolut App and free of charge.

7.2 Once you make an Early Repayment it will be applied and recorded in the same manner as for scheduled Repayments.

7.3 If you make an Early Repayment, it will be recorded with us, and the Total Amount of the Loan will be reduced accordingly, however we will not change any dates indicated in your Repayment Schedule. The reduction will include interest and fees (if any) for the remaining period from the date of the Early Repayment until the Final Loan Repayment date.

7.4 If you make an Early Repayment, your Repayment Schedule will change. Please review your amended Repayment Schedule without delay after any Early Repayment.

7.5 If you make an Early Repayment and you repay the loan in full, you will be entitled to a reduction in the total cost of credit. The amount of the reduction is calculated in proportion to the reduction in time of the term of the loan originally envisaged in the contract.

7.6 If you make an Early Repayment, the Bank will close the Credit Agreement within thirty (30) days of receipt of the early repayment notice, provided that the payment has been made.

8. Repayment of the credit

8.1 You must repay to us any disbursements made under this Credit Agreement, irrespective whether it is for personal needs or including the amounts granted for the purpose of refinancing the Original Credit and, if applicable, any additional amount granted for your personal use. Your Repayments must be made in the currency of the credit.

8.2 The Repayment of the Loan granted shall be carried out according to the French amortization method, with installments of a constant amount throughout the duration of the Loan. Each installment shall consist of an increasing principal portion and a decreasing interest portion, calculated so that the installment amount remains unchanged for the entire period foreseen by the Repayment Schedule.8.2 Your Repayments must be made in individual instalments, in the amounts and at the frequency set out in the Repayment Schedule in Part A.

8.3 The amounts set out in the Repayment Schedule cover both the Repayment of the credit and any interest on it.

8.4 All Repayments must be made before the Final Loan Repayment date.

8.5 Your Repayments must be collected from your Payment Account, as set out in section 9 below.

8.6 Any Repayment will be deemed to have been repaid when it is received by us.

8.7 Payments may only be made in Euro.

8.8 If you fail to make payments on the due dates stipulated in the Credit Agreement, by way of partial derogation from Article 1194 of the Italian Civil Code, the sums deriving from each payment shall be charged in the following order, starting with the oldest instalment due:

• any outstanding tax charges (e.g. stamp duty);
• penalty fees for late payments pursuant to art. 8;
• expenses for investigating the loan (application fee);
• conventional interest (i.e. as provided for in the Credit Agreement);
• the amount due as capital;
• any other amount due and provided for in the Credit Agreement for any reason whatsoever.

8.9 Any Repayment will be recorded on your loan account. The current balance of your loan account will be shown in the Revolut App

8.10 We may reverse any entry on your loan account if the Repayment is subsequently recalled or is returned by us due to mistake, fraud or the operation of any applicable clearing rules, or if the entry was made in error.

8.11 When your credit is fully and finally repaid, we will inform you via the Revolut App or by email..

8.12. You expressly acknowledge that the Bank may offset, pursuant to Article 1252 of the Italian Civil Code, the sums owed by the Bank to you for amounts not due, against the sums for which your owe Revolut by way of Credit Agreements or other contractual relationships, provided that such sums are liquid and payable.

8.13 Notwithstanding the above, if you cannot make the Repayment from the Payment Account (e.g. if the Payment Account has been blocked), we will notify you of an alternative method of making Repayments, and you must use that method following receipt of the notice.

9. Your consent for repayments to be made

9.1 To enter into this Credit Agreement, you must already hold a Revolut payment account. You undertake not to close your Payment Account until you have fully discharged all of your obligations under this Credit Agreement and have been notified by us that your credit has been fully and finally repaid.

9.2 Your Repayments under this Credit Agreement will be collected from your Payment Account through direct debit

9.3 Direct debits will be made at the beginning of the day on which the Repayment is due. For this reason, you must make sure that you have sufficient funds in your Payment Account the day before the Repayment is due.

9.4 In order for us to provide you with our services, you consent and authorise us as the provider of your Payment Account to do the following, in accordance with the terms and conditions you have agreed with them:

1. When any Repayment becomes due, to transfer the funds for the Repayment from your Payment Account to your Credit Account in order to close the debt;
2. If the Repayment cannot be made on the due date due to a lack of funds on your Repayment Account, to debit any other account you have with us, including other-currencies. The currency exchange will be done at the exchange rate offered by us in the Revolut App.
3. If a Repayment cannot be made at any time due to a lack of funds on your Payment Account, to use the provided stored or back-up card linked to your Payment Account to make a top up to your Payment Account.
4. If the Repayment cannot be made (in full or at all) on the due date, to repeat the transfer of funds at the same time on each following day until the Repayment due is made in full.
5. To provide to us any balance or transaction information we request in connection with Repayments, as is necessary to implement the terms of this Credit Agreement.

9.5 If full payment cannot be made on the instalment due date, the Bank will attempt to debit the amount from the Revolut Payment Account and any linked payment card on each subsequent day until the full balance has been settled.

9.6 The authorisation you give us under this section will last for the entire duration of this Credit Agreement.

10. Interest

10.1 You must pay us interest on any amount disbursed to you.

10.2 Interest will be charged on the Total Amount of the Loan disbursed but not repaid. Interest will commence being charged on the date of disbursement, and will continue being charged until the day before the credit is repaid.

10.3 Interest is calculated daily in arrears.

10.4 The interest rate is a fixed interest rate. This means that the interest rate will not increase or decrease for the duration of your loan.

Representative example

Total amount of credit €10,000 to be repaid in 60 instalments of €200.88 each month, fixed TAN 7.60%, fixed APR 7.88%. Total cost of credit equal to €2,052.87. Total amount owed by the consumer €12,052.87.

11 Late payment. Commission for non-payment. Notifications

11.1 If a payment is late and our personnel or appointed agents need to intervene, you will be charged a fixed 10% fee on each of any overdue amount. This means that, in case you have a number of overdue repayments, you will have the same number penalties fee computed.

11.2 This fee will be automatically charged to you upon payment of the instalment.

11.3 We will report your debt position to public and private databases and credit information systems. You acknowledge that any negative reports resulting from default can make it more difficult for you to obtain a loan in the future.

12 Acceleration clause and termination of the agreement

12.1 In case of payment default of at least three instalments, non-compliance with Articles 6 (Payments) and 8 (Late payment) we may declare the acceleration clause and terminate this Credit Agreement, as well as in the following cases:

- misrepresentation of your personal or financial situation;

- ascertainment of bill protests, enforcement action or insolvency proceedings against you.

- you fail to comply with the credit destination Clause 3.3. above, or use the credit fraudulently.

12.2 In case of an acceleration clause being declared or the Credit Agreement being terminated, we may request you the full payment within 30 days from the date of the letter of request for the entire outstanding debt, including overdue instalments and due instalments island penalty fees pursuant to Article 8.

12.3 If you have multiple loans granted by us, a declaration of acceleration or termination of the Credit Agreement issued in respect of one loan may also apply to the other current loans.

12.4 We will send you a notification about any of the situations in clause 12.1 above, and only then will the termination take place. The notification is valid if it is sent to you via the Revolut app or by email. The contract is automatically terminated on the date you receive the notification.

12.5 Upon termination of the Credit Agreement, all of your Repayments immediately will become due.

12.6 The termination of the Credit Agreement does not suspend the calculation of interest and commissions for non-payment nor does it remove your obligation to make Repayments.

12.7 The Credit Agreement shall expire when the final Repayment is received by us.

12.8 Within 10 days from the date of final Repayment we shall make a final settlement of your financial obligations, including overpayments made by you.

12.9 The Credit Agreement shall also expire if we refuse to disburse the credit pursuant to the Credit Agreement

13. Refinancing

This section only applies if you have concluded a loan for refinancing one or more Original Credits.

How this section works

13.1 The information described in this section covers refinancing operations, since your stated purpose in the Revolut App is to contract a loan for the refinancing of the Original Credit.

13.2 If you borrow more than necessary to cover the Original Credit, this section will not apply to the part of the loan intended for your personal use, which shall be covered by the rest of the clauses of this Credit Agreement.

13.3 The provisions of this section are an integral part of this Credit Agreement and must be read and understood as a whole with the rest of the provisions.

How we handle payments

13.5 The payments for refinancing will go through a technical account, called ”Credit Refinancing Account”. They will not transition directly to your Payment Account. The purpose of these accounts is to allow us to carry out the necessary refinancing operations, as follows:

• internal refinancing - if you are refinancing an Original Credit received from us. or
• external refinancing - if you are refinancing and Original Credit with another financial institution.

13.6 The Total Amount of the Loan contracted according to this Credit Agreement may be disbursed to you differently:

a). any sums we may disburse to you for the refinancing of the Original Credit with another financial institution will be sent to the account indicated by you in the App;

b). any sums we disburse to you for the refinancing of the Original Credit with us will be sent directly to the Credit Refinancing Account of the Original Credit.

c).any additional sums disbursed for your personal use will be made available to you in your Payment Account.

13.7 The actual transfer of the amounts for the repayment of the Original Credit will be carried out differently also:

a) through a simple payment order, called "PO”, in the situation of Original Credit granted by another financial institution;

b) direct debit of the amount, in the case of the Original Credit granted by us.

13.8 In case of disbursement for the refinancing of an Original Credit with another financial institution, if the financial institution holding the account indicated by you rejects the disbursement for any reason (including technical issues or incorrect information provided regarding the number of the account), you agree that the amount transferred will automatically return to us and we will transfer it to your Payment Account. You are obliged to use this money to repay the Original Credit with the other financial institution and it is your responsibility to take all necessary steps to do so.

13.9 This Credit Agreement does not create any further obligations or responsibilities for us in connection with the refinancing of an Original Credit other than the disbursement of the funds granted under this Credit Agreement. It is your responsibility to check whether you need to take any further action in relation to the Original Credit, including but not limited to any differences between the amount disbursed and the total repayment amounts being settled, any existing residual debt insurance policies being cancelled etc.

Other aspects regarding refinancing

13.10 If the financial institution either refuses to receive the money from PO, the interest will be charged on the date of disbursement and will continue being charged until the day when the sum is returned to us by the financial institution, and we will then automatically use it for an Early Repayment of your loan.

13.11 By signing this Credit Agreement, you acknowledge and agree that any exceeding of the indebtedness threshold allowed by law, due to your non-compliance with the purpose and destination of the loan disbursed by us, will be considered a material breach of this Credit Agreement, in addition to section 12. Thus, by your non-compliance with the purpose of the loan according to clause 3.3, as well as non-compliance with the provisions of this section, we may accelerate the loan and recover any Overdue Debt and default interest under the conditions provided by this Credit Agreement and the law.

13.12 The fees and any other costs in connection with the payment orders, or incurred otherwise by the financial institution are your responsibility and will be paid according to the terms agreed between you and the financial institution.

13.13 We will always use a PO (simple payment order), regardless of the remaining payment amount of the Original Credit. You will have to carry out the necessary procedures yourself before the financial institution.

Loans refinanced by Simple Payment Order (PO)

Internally refinanced loans

14. Entire Agreement

This Credit Agreement represents the entire understanding between you and us in respect of your loan and supersedes any other arrangements, agreements, understandings or promises between you and us in respect of your loan (whether in writing or in any other form) that have been made or come into existence prior to signing this Credit Agreement.

This Credit Agreement will continue to apply until you repay your loan in full.

15. Assignment

The Borrower may not assign its rights or obligations arising from the Credit Agreement. We reserve the right to assign, charge, transfer, sub-participate or otherwise dispose of all or part of this loan (including our rights under this Credit Agreement) to any member of the Revolut Group or to any third party. We can do this at any time following the mandatory requirements of applicable laws. If we do, we can give any proposed assignee, chargee, transferee or sub-participant (and their professional advisors), any information that we deem necessary relating to you and/or your loan. You agree to execute, at our cost, any documentation that we may require you to execute in order to facilitate the transfer, assignment, sub-participation or securitisation. You appoint us to act as your attorney in order to sign such documentation.

16. Charges and expenses

16.1 You will bear all charges, whether direct or indirect, present or future, related to the Credit Agreement.

16.2 You will also bear the expenses for information on communications and transactions (as indicated, with relevant amounts, in the SECCI form, which is attached to the Credit Agreement and constitutes the cover page thereof).

16.3 The loan's medium to long-term (i.e. more than 18 months) allows application of the substitute tax option. By signing this Credit Agreement, we exercise our right to apply the substitute tax option, if the Credit Agreement has a term of more than 18 months.

17. Communications

From time to time, we may contact you by means of the Revolut App and you consent to such contact by the Revolut App. Where we provide certain documents or information on “durable medium”, this means you will receive an email from us with an attachment you can save or that you will have the documents available in the Revolut app and you can download and store them on your devices.

If, at any time during the term of this Credit Agreement, any one or more of the terms of this Credit Agreement are deemed to be invalid, illegal or unenforceable, the remaining terms under the Credit Agreement will be unaffected and will continue in existence and you will continue to be bound by those terms.

18. Variations

18.1 We may vary this Credit Agreement by providing you with not less than two months’ written notice. We will only make such a variation to reflect current market practice, the requirements of any law, code, regulation, guidance or guidelines, to clarify an existing clause in this Credit Agreement or where an update is required in respect of changes within the Revolut group. In case you disagree with such amendments, you can terminate this Credit Agreement and repay the credit and all outstanding amounts before the date indicated in our notice.

18.2 If, at any time during the term of this Credit Agreement, any one or more of the terms of this Credit Agreement are deemed to be invalid, illegal or unenforceable, the remaining terms under the Credit Agreement will be unaffected and will continue in existence and you will continue to be bound by those terms.

19. Governing law and jurisdiction

19.1 This Credit Agreement, and any non-contractual obligations arising out of or in connection with this Credit Agreement, are governed by and interpreted in accordance with the laws of Italy.

You agree that any dispute or claim arising out of or in connection with this Credit Agreement (including any dispute or claim relating to its existence, validity or termination) or any non-contractual obligations arising out of or in connection with it will be dealt with by the courts of Italy.

19.2 Your contractual relationship related to the Payment Account is governed by the terms and conditions, and governing law, that you have separately agreed with us.

20. Complaints

20.1 If you have any complaint in relation to our products or services, please refer to the Complaints Policy on the Revolut website where you can find full details on our complaints handling procedure. Alternatively, if you have any queries on our complaints handling procedure, please contact us by using your Revolut App.

20.2 If you prefer you can make your complaint, you can do that using this form. You may also file a complaint by email to [email protected], or by PEC (certified email) to [email protected], or by registered letter with acknowledgement of receipt to Revolut Bank UAB Konstitucijos ave. 21B, Vilnius, 08130, Repubblica di Lituania.

We will accept and consider any complaint sent by you to us. Our final response to your complaint, or a letter explaining why the final response has not been completed, will be provided to you within 60 Business Day after your complaint has been made. If the complaint regards payment services, we will provide our final response within 15 Business Days, and in exceptional circumstances, within 35 Business Days (and we will let you know if this is the case).

20.3 If you are unhappy with how we have dealt with your complaint, you can refer it to the Bank of Lithuania within 1 year of the date you sent us your complaint. In this case the Bank of Lithuania would act as an out of court dispute resolution authority dealing with disputes between consumers and financial service providers. Their address is: Žalgirio str. 90, 09303 Vilnius, the Republic of Lithuania. Alternatively, you can refer your complaint to:

Arbitro Bancario Finanziario (ABF). You can find out how to apply to the Arbitrator at www.arbitrobancariofinanziario.it; or

another special body of remediation in the appropriate register maintained by the Ministry of Justice. The list of bodies of mediation is available at www.giustizia.it.

You, the associations representing you and other interested parties may file complaints with the Bank of Italy, without prejudice to their right to appeal to the competent Judicial Authority, to file complaints and to activate the procedure of mediation referred above.

21 Other legal bits and pieces

21.1 Processing of personal data

We have the right to carry out the monitoring, analysis and evaluation of your actions as the Borrower (and, where applicable, the spouse), performed in the Revolut Account (including payment transactions and other transactions). Also we have the right to obtain your and/or the spouse personal data and transfer your data (such as name, surname, personal number, place of residence, information on the obligation under this Credit Agreement to make Repayments or interest, information on debt liabilities) to persons related to us and third parties: entities managing data files of joint debtors, entities managing credit bureau information systems, entities providing debt recovery services, competent public authorities, registers and other third parties to the extent necessary to ensure the implementation of our rights and legitimate interests, the assessment of your solvency, the fulfilment of the provisions of this Credit Agreement and legal requirements. The list of such data providers and recipients is published on our website.

We will process your personal data in accordance with our Privacy Policy (which you acknowledged when you created your Revolut Account and can access at any time through the Revolut App or Revolut’s website).

Our Legal Entity Code is: 304580906. Our registered office is at Konstitucijos ave 21B, LT-08130, Vilnius, Lithuania.

Data about us is collected and saved in the Register of Legal Entities of the Republic of Lithuania.