Life hurdles and wellbeing
At Revolut, we’re helping our customers improve their financial health. Our mission is to make financial services fair and accessible for all, so we're sharing a few resources you might find helpful.
Money worries
Sometimes circumstances change, and you might start to worry about your money. Major life changes, like having an unstable income, becoming a carer, experiencing a health crisis, or welcoming a new baby can significantly impact your finances. In moments like these, it can be tough to acknowledge and admit you need support, but we're here to help you.
Debt Health Test
Take the 60-second debt health test to check your financial health and get tips on how to improve your money management.
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Budget Planner
Our budget planner is a suite of tools designed to help you stay on top of your finances. Tell us how much you want to spend each month, and we'll work out a daily spending limit that you can track with smart analytics.
Start budgeting
Other resources:
Get help from money and debt advice charities, organisations, and support groups.
Adiconsum (Associazione Difesa Consumatori e Ambiente)
Advice on consumer rights, financial disputes, and debt management
Visit www.adiconsum.it
Federconsumatori
Assistance and advice on financial issues, including debt management and disputes with banks
Visit www.federconsumatori.it
Unione Nazionale Consumatori (UNC)
Advice on consumer rights and financial issues, including debt problems
Visit www.consumatori.it
Fraud and scams
Fraudsters are always looking for new ways to get access to your account and your money. Here's a run-through of what to look out for to stay safe from fraud and scams — and how to act fast if you spot something suspicious.
Getting help:
Polizia Postale
Handles reports of fraud, scams, and cybercrime. Individuals can report incidents online or at their local police station
Visit www.poliziadistato.it
Associazione Difesa Consumatori e Ambiente (Adiconsum)
Advice and support to individuals who have been victims of fraud or scams
Visit www.adiconsum.it
Altroconsumo
Information and advice on consumer rights, including how to protect against scams and fraudulent activities
Visit www.altroconsumo.it
Financial abuse
Financial abuse is a form of domestic abuse which involves controlling a person's ability to acquire and manage their own money. It’s a pattern of threatening and degrading behaviour that restricts a victim’s financial freedom. Some of the signs which might help you recognise financial abuse include:
being prevented from working and/or getting an education
being asked to account for every single thing you spend
being stopped from accessing your financial account
Getting help:
Please reach out to the following financial and domestic abuse charities, organisations, and support groups for help.
Telefono Rosa
Support and advice to women and minors experiencing domestic violence, including financial abuse
Call 1522 or visit www.telefonorosa.it
Fondazione Pangea
Support and resources for women experiencing financial abuse or domestic violence
Visit www.pangeaonlus.org
Differenza Donna
Assistance to women who are victims of domestic violence, including financial abuse
Visit www.differenzadonna.org
Mental health issues
Job insecurity, debt, and financial worries can all cause emotional distress. Feeling low, anxious, or stressed is common when facing challenges in life. The Money and Mental Health institute, through their "OVERSTRETCHED, OVERDRAWN, UNDERSERVED: financial difficulty and mental health at work" report published in 2017, revealed that over two thirds (67%) of employees who are struggling financially report at least one sign of poor mental health, which could affect their ability to function at work. Some signs that you might be struggling with your mental health include:
lack of sleep due to money worries
anxiety when checking your bank statements or account balance
unwillingness to contact a bank or financial service provider
fear when opening bills or checking important letters
feeling hopeless and unable to manage money
overspending and feeling guilty after spending
Mood self-assessment test
Take the mood self-assessment quiz from the National Health Service (NHS) to help you understand your mental wellbeing.
Take the test
Other resources:
Get help from mental health charities, organisations, and support groups.
Telefono Amico Italia
Emotional support and a listening ear for individuals in distress or experiencing mental health issues
Call 199 284 284 or visit www.telefonoamico.it
Progetto Itaca
Support for individuals dealing with mental health issues, including educational programs and support groups
Visit www.progettoitaca.org
Addiction
Gambling addiction
Gambling comes in a variety of forms — whether it’s playing the lottery, roulette, a gaming machine, using an online casino, or betting on your favourite sports team. Gambling might become a problem when you lose the ability to stop. When this happens, losses can start to affect many aspects of your life, including your career, finances, and relationships. Some signs indicating that gambling might be out of control include:
spending more than you want on gambling
struggling to find the money for basics
taking out loans to cover gambling debts
GamCare test
Find out how safe your gambling is with a quick test by GamCare.Take the test

Other resources:
Get help from gambling charities, organisations, and support groups.
Federazione Italiana degli Operatori dei Dipartimenti e dei Servizi delle Dipendenze (FEDERSerD)
Support for individuals struggling with gambling addiction
Visit www.federserd.it
Gruppo Abele
Support and resources for individuals dealing with various addictions, including gambling
Visit www.gruppoabele.org
Drug addiction
Drug addiction doesn’t always look the same. It can include the misuse of prescription medications, illegal substances, or over-the-counter drugs. Once addiction takes over your life and you can’t stop, it can cause serious problems that affect every part of your life. Some signs to look out for are:
spending money on drugs you can't afford
struggling to cover everyday expenses due to drug-related costs
borrowing money or getting into debt to fund drug use
Getting help:
Get help from drug addiction charities, organisations, and support groups.
Sert (Servizi per le Dipendenze)
Provides support and rehabilitation services for individuals struggling with drug addiction
Available through local health services (ASL).Check your local ASL website for more information
Comunità di San Patrignano
Residential program and support services for individuals dealing with drug addiction
Visit www.sanpatrignano.org
Alcohol addiction
Alcohol addiction, or alcoholism, may present as frequent heavy drinking, binge drinking, or an inability to limit alcohol consumption. When alcohol use becomes uncontrollable, it can start to impact your relationships, health, and finances. Signs that alcohol use might be problematic include:
spending excessive amounts on alcohol, leaving little for essential expenses
facing financial strain due to alcohol-related purchases
using credit or loans to finance drinking habits
Getting help:
Get help from alcohol addiction charities, organisations, and support groups.
Impairments and disabilities
At Revolut, we want to make our services accessible for everyone. If you need extra support, we offer phone assistance and our app is fully compatible with screen readers.
On iOS, we support VoiceOver, and on Android, we support Talkback, both providing text-to-speech and reading aid features. We’ve also improved accessibility on our platform by:







Power of Attorney
A number of situations may make it necessary for you to give someone else access to your account.
To make this possible, you, or the person you’re giving access to, must submit a Power of Attorney (POA).

Bereavement
Taking care of practical matters, like finances, can be overwhelming when you’re experiencing grief over the loss of a loved one. We're here to support you at this difficult time.
Get guidance on the bereavement support we offer and learn what happens to a Revolut account if the account holder passes away.

Getting help:
Get help from bereavement support charities, organisations, and support groups.
Contact Us
Life is filled with ups and downs, and we're committed to being at your side every step of the way. Whether you're going through good times or bad, our Customer Support team is here to help.
If you'd like more information or need support, go to our contact page, reach out via our in-app chat service or email us at [email protected].
Contact us