If you signed up to Revolut with a Croatian address after 20:00 (EEST) on 24 August 2020, these terms apply to you. If you signed up before 20:00 (EEST) on 24 August 2020, our United Kingdom (UK) terms apply, unless you have received an email from us. To see our UK terms, change the country selector to "United Kingdom"
These terms set out Revolut's role and responsibilities when you buy insurance through the Revolut app as a standard user.
They are your legal agreement with us for this service. They tell you:
In these terms, 'we' and 'us' means Revolut Payments UAB.
When you buy insurance through the Revolut app, we are responsible for introducing you to our insurance partner and for collecting the amount you pay for your insurance, as described in these terms.
Revolut Payments UAB is authorised and regulated by the Bank of Lithuania both as electronic money institution and as insurance brokerage undertaking. Revolut Payments UAB is registered with company number 304940980 and whose registered office and head office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania. Information on authorization of Revolut Payment UAB as insurance brokerage undertaking could be found on the internet website of the Bank of Lithuania at this link.
When you buy insurance through the Revolut app, we will:
By submitting information required for the purposes of insurance contract through Revolut App you confirm the intention to enter into such insurance contract through Revolut Payments UAB.
Once insurance is bought by you, your insurer will be directly responsible to you for:
When you pay for an insurance product, we will collect the money from your Revolut account as explained on the app. We hold your payment as agent of our insurance partner, meaning your insurance is effectively paid for without delay when we collect the money from your account. Similarly, if you are entitled to a refund at any point, this money becomes yours when we actually pay it to you.
When you instruct the payment from your Revolut account with us, you will be making the payment to Revolut Payments UAB from the e-money in your account as described in terms of your account.
We agree with our insurance partners that they share part of the payment for your insurance product with us as commission for our services bringing them together with interested customers. This means that we act on a basis of the mandate from our insurance partners and not you, however we always take into account policyholder’s interests. You may ask us through in-app support if you wish to know the amount of any commission which we receive in respect of the insurance product which you buy.
At present our insurance partners are:
We may update this list from time to time.
We do not have any holdings, direct or indirect, representing voting rights or any capital in our insurance partners. Our insurance partners and their parent companies does not have any holdings, direct or indirect, representing the voting rights or the capital in us. Our insurance partners are not members of the Revolut corporate group. In addition, we are not under a contractual obligation to conduct insurance distribution business exclusively with above insurance partners. We simply choose them because they provide insurance products which we think our customers may find useful. We don't advise you on the basis of a fair and personal analysis on whether a particular insurance product is appropriate for your needs and circumstances, but we do provide you with information about these insurance products which should help you make this decision. We also don't provide our staff with incentives for selling insurance products.
How to make a claim under your insurance
To make a claim under your insurance, you will need to contact our insurance partner directly. You can find out how to do this in the insurance section of the Revolut app. Full details are also set out in your insurance policy, which is accessible on the Revolut app after purchase.
Complaints about your insurance product
If you want to make a complaint in connection with the insurance product you buy, or in connection with any claim you make for payment under your insurance, you will need to contact our insurance partner directly. Full details of how to do so are set out in the insurance policy they provide to you.
Complaints about our service
We always do our best, but we realise that things sometimes go wrong. If you have a complaint, please contact us. We will accept and consider any complaint sent by you to us. Our final response to your complaint, or a letter explaining why the final response has not been completed, will be sent to you within 15 business days of your complaint having being made, and in exceptional circumstances, within 35 business days (and we will let you know if this is the case).
If you'd just like to speak to someone about an issue that's concerning you, please contact us through the Revolut app. We can usually settle matters quickly through the app. You’ll probably need to give us the information below.
You can make a complaint using an online form, or by email at firstname.lastname@example.org.
However you make your complaint, you'll need to provide the following information:
Your complaint will be investigated and you'll get a response by email. We will communicate with you in English or Lithuanian, unless we tell you otherwise.
Complaints resolution by the Bank of Lithuania
If you are unhappy with how we have dealt with your complaint, you can refer it to the Bank of Lithuania within 1 (one) year of the date we sent (or should have sent) our final response to you. In this case the Bank of Lithuania would act as out of court dispute resolution authority dealing with disputes between consumers and financial service providers.
Their address is: Gedimino ave. 6, 01103 Vilnius, the Republic of Lithuania.
You can find more information on their website.
Please note that should you wish to have a possibility to apply to the Bank of Lithuania as to the out of court dispute resolution authority, then you shall make your complaint to us within 3 (three) months from the day that you found out or should have found out about the alleged violation of your rights or legitimate interests arising from contract with us. Irrespective of the above, you always have right to approach the Bank of Lithuania as our supervisory authority in relation to any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.
How to make a claim under your insurance
To make a claim under your insurance, you will need to contact our insurance partner directly. You can find out how to do this in the insurance section of the Revolut app. Full details are also set out in the insurance policy they provide to you.
We can change these terms to:
Where possible, we will give you at least two months' notice of any change, through the Revolut app, by text message or in an email.
Information provided by you when purchasing insurance is required for the purposes of selling you insurance, including to calculate insurance premium, to conclude an insurance contract. The information provided by you must be correct, accurate and complete. By submitting information to us, you confirm that you are the subject of the personal data provided or are otherwise entitled to provide such data, and that the information provided, including personal data, is accurate and correct. Your data provided to us for the purpose of insurance shall be processed primarily for the purpose of our insurance mediation activities.
We will not verify the accuracy of the information provided by you. The correctness and accuracy of this information is your responsibility.
Incorrect information provided to us may prevent our insurance partners from concluding an insurance contract with you. Due to incorrect information insurers may impose a higher premium and, in the event of an insured event, may not pay the insurance benefit or reduce the insurance benefit. Inaccurate data may invalidate the insurance contract concluded with you. You are solely responsible for such consequence arising due to incorrect information submitted to us. If we or third parties suffer losses due to incorrect information provided by you, as well as incorrect, inaccurate or inaccurate personal data, we or such third parties must be compensated by you.
Permission for us to process your personal information
Our contract with you
Only we (Revolut Payments UAB) and you have rights under this agreement. This agreement is personal to you and you cannot transfer your rights or obligations under it to anyone else.
We can transfer our rights and obligations but only if we reasonably think this won't have a significant negative effect on your rights under these terms, or if we need to do so to keep to any legal or regulatory requirement.
Lithuanian law applies
You and we hereby confirm our choice that the laws of Lithuania apply to these terms and conditions. Despite this choice, you can still rely on the mandatory consumer protection rules of the EEA country where you live.
The English version of the terms applies
If these terms are translated into another language, the translation will be for reference only and the English version will apply. Unless we tell you otherwise, communications between us and you will also be in English.