FRENCH BANK MOBILITY MANDATE TERMS - PARTIAL
These French Bank Mobility Mandate Terms - Partial govern the mandate by which a customer authorises Revolut France, succursale de Revolut Bank UAB (“Revolut”, the arrival bank), to carry out a partial banking mobility process in relation to the customer’s account held with another bank (the departure bank).
1. Purpose of the mandate
By signing the partial bank mobility mandate, the customer authorises Revolut to carry out, free of charge and on the customer’s behalf, the formalities required for the French banking mobility service for a partial switch, including:
- requesting from the departure bank information relating to active direct debits and recurring credit transfers that have transited through the original account during the previous 13 months;
- requesting from the departure bank information relating to cheques not yet debited from cheque books used during the previous 13 months;
- communicating the details of the arrival account to the departure bank;
- requesting the cessation of standing orders on the original account as of the date indicated in the mandate, subject to applicable legal and operational deadlines;
- where applicable, transmitting a copy of the mandate to the departure bank or to any relevant service provider involved in the banking mobility process.
2. No balance transfer and no account closure
A partial banking mobility mandate does not include a request to transfer the credit balance from the original account to the arrival account and does not include a request to close the original account.
The original account remains open with the departure bank.
3. Customer acknowledgements
The customer acknowledges that Revolut acts on the basis of the information and instructions provided in the signed mandate.
The customer certifies that the information provided in the mandate is accurate and complete.
The customer acknowledges having been informed of the documentation relating to banking mobility and of the existence of customer support, complaint-handling and mediation arrangements.
4. Consequences of keeping the original account open
As the original account remains open with the departure bank, the customer acknowledges that:
- cheques presented on the original account may be rejected if sufficient funds are not available;
- direct debits presented on the original account may be rejected if sufficient funds are not available;
- payment incidents linked to the original account may result in fees, restrictions, or reporting by the departure bank in accordance with applicable rules;
- it remains the customer’s responsibility to ensure that the original account continues to be adequately funded where needed.
5. Cases where the mandate becomes ineffective
If the arrival account is closed, or if the opening or maintenance of the arrival account is prevented, the mandate becomes null and void.
In such cases, it is the customer’s responsibility to take any necessary steps with issuers of direct debits, recurring transfers, or any other counterparties.
6. Regulatory timelines
Applicable timelines are understood in business days from the date on which the mandate, or the relevant information required to perform it, is received and processed.
7. Duration and revocation
The mandate is valid for a period of 6 months from its effective date, unless revoked earlier by the customer.
The customer may revoke the mandate before Revolut has transmitted the new bank details to the relevant counterparties or institutions involved in the banking mobility process.
Once Revolut has transmitted the new bank details as part of the banking mobility process, revocation may no longer be possible for actions already initiated.
8. Effective date
The mandate takes effect from the date on which it is recorded or digitised by Revolut, or from the date of registration in the case of electronic processing.
9. Personal data
Revolut processes personal data as necessary to perform its obligations under the mandate and to comply with applicable legal and regulatory requirements.
For more information on how Revolut handles personal data, including customer rights, customers should refer to Revolut’s Customer Privacy Notice.