Production Manager (Core)

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over; they're given the most complex, hard-to-solve problems in the business 🧠

Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. 

We don’t like to brag, but it’s fair to say we’re an ever-changing, ever-growing, ever-awesome FinTech, right? 👀

And to keep this growth, we’re looking for a Production Operations Manager to manage teams of up to 100 agents. Someone to collaborate closely with Product teams to make our award-winning fintech even better. A leader who knows how to balance effective people and process management with continuous focus on process improvements ⚖️

What you’ll be doing

• Managing a team of direct and indirect reports 
• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
• Taking responsibility for your team's development, guiding them, and working with them to unlock their full potential
• Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team
• Interacting and collaborating with teams from different regions and cities across the globe to constantly improve service levels
• Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis
• Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service
• Building and optimising scalable processes to prepare for hyper-growth
• Owning business line metrics and improving people's performance, including decision-making quality and efficiency
• Establishing lasting relationships with vendor partners to influence decisions for the company's benefit

What you'll need

• At least a 2:1 degree from a top university
• 0-10 years of experience in engineering (graduates welcome to apply)
• Experience working in a structured, KPI-focused environment, such as a startup
• Experience managing large teams composed of direct and indirect reports
• Leadership skills with a creative, confident, and motivational approach
• Excellent communication, interpersonal, and people management skills
• The ability to work in a fast-paced environment, managing multiple challenges simultaneously
• An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics 
• To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways
• The ability to identify operational inefficiencies and provide practical solutions
• The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements
• A magic skill to break complex problems into smaller ones and to enjoy working with data

Nice to have

• Experience working with SQL, Python, and/or R
• Certifications in Lean Six Sigma

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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