There are a number of reasons why a transfer could fail, but some of the most common include incorrectly entering the recipient’s account details and exceeding transfer limits. You can select your transfer in your transactions list to view the reason for the transfer failure.
It’s also possible that the beneficiary bank has rejected the funds. In which case, you would need to contact that bank directly for more information.
If you still have questions regarding your failed transfer, please reach out to our support here and we'll be happy to help.