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I have not received my card

Please double check the expected delivery date for your card. Standard delivery usually takes up to two weeks (9 working days), while express delivery can take up to 3 working days depending on the country. It’s worth checking that a reception desk or neighbor hasn’t received the card on your behalf.

If you have been waiting longer than the expected delivery date, please block the card in the app and order a replacement one.

Related article: When will my card be delivered?

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