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Exchange rate for my cash withdrawal is wrong

We strongly recommend that you always choose to pay and withdraw in the local currency when abroad as some merchants and ATM machines will charge you in your base currency and then apply their own foreign exchange fees on top, making it so that the funds get technically exchanged twice. First, in Revolut in your base currency and then, on the ATM level to that country's local currency. ATM providers are trying to make a profit on each transaction. When they recognize that you are using a card from a foreign country, they use this opportunity to apply their own exchange rate.

The interbank exchange rate is the dynamic rate at which banks swap currencies between one another. It is a real-time rate, which is why it is constantly changing in our app and website. We receive these rates from third parties, such as Morningstar.

If you exchange currencies on weekdays (Mon-Fri UTC) you will receive the interbank exchange rate without any markup or fees - subject to our fair usage terms on all currencies except for Thai Baht, Russian Rubbles, Ukrainian Hryvnia, and Turkish Lira where we add a 1% markup.

On the weekend (Sat-Sun UTC) we fix the rate we provide to protect ourselves against fluctuations, this means we apply markups of:

+0.5% to all major currencies (ie. USD, GBP, EUR, AUD, CAD, NZD, CHF, JPY, SEK, HKD, NOK, SGD, DKK, PLN, and CZK); and +1% to all other currencies including THB, RUB, UAH and TRY. (this means over the weekend THB, RUB, UAH, and TRY have a 2% markup.)

Since the interbank exchange rate is constantly fluctuating, the rate that we lock in for the weekend may not be the same as the rate that is available when the markets open on Monday morning.

As for markup fees, we have a fixed 0,4% markup on any exchange that you make above your plan's free allowance.

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