Unless otherwise specified in these Metal Terms, defined terms will have the same meaning as outlined in Revolut’s General Terms of Service.
1.1. If you choose to become a Metal User:
- we shall provide you with the Metal Services; and
- you shall pay us the Metal Subscription Fees.
You can find more information on fees and the Metal Services in general at https://revolut.com/faq.
PAYMENT FOR METAL SERVICES
1.2 Unless you notify us with appropriate notice before the next due date of your Metal Subscription Fees that you want to cancel your Metal Subscription, we will automatically charge you the then-applicable periodic Metal Subscription Fees using your preferred payment method.
1.3 If your preferred payment method becomes invalid during your subscription period, or if the charge is refused for any other reason outside our control, you authorise us to use any other payment method we have on file in your Revolut Account, in accordance with clause 17 (Your Balance and Negative Balances). If all of your payment methods on file are declined or we are unable to exercise our right of set-off in accordance with Clause 22 (Our Right to Set-Off), you must provide us with a new eligible payment method within 30 days or your Metal Subscription will be cancelled.
CANCELLATION, REFUNDS & DOWNGRADING
1.4 The Metal Subscription Fees are non-refundable except as expressly set forth in these Metal Terms.
1.5 You may cancel the annual renewal of your Metal Subscription or Downgrade by providing us with notice any time before the date of your annual renewal. You can provide such notice by going to the profile section of the App and selecting ‘Change Plan’ or by contacting our customer support team via the chat function on the Revolut Dashboard.
1.6 By signing up for a Metal Subscription, you expressly request for the subscription period of the relevant Metal Services to commence from the moment that your Metal Subscription is confirmed. For the avoidance of doubt, in the event that we offer a one month free trial promotion in relation to the Metal Services, the Cooling-off Period will begin immediately from the moment that we make the Metal Services available to you on the Revolut Dashboard.
1.7 If neither you nor anyone authorised by you to use your account has taken advantage of any Metal Services in the current membership period, we will refund you the Metal Subscription Fee in full. Otherwise you may be eligible for a partial refund of this membership fee based on benefits usage by you or anyone authorised by you to use your account in your current membership period.
1.8 If you cancel or Downgrade the Metal Services anytime outside of your Cooling-Off Period and signed-up to a:
- monthly payment plan then your cancellation will serve as notice to pay the £26 (or currency equivalent) Monthly Plan Break Fee if you cancel within the first ten (10) months. If you cancel or Downgrade outside of the first 10 months, you will not be charged the Monthly Plan Break Fee for such cancellation or Downgrade. Example: If you started the Monthly Payment Plan on 1st January, you are able to give notice to cancel or Downgrade early and pay the £26 Monthly Plan Break Fee on any day prior to 30th October. If you were to cancel or Downgrade on 7th November, your plan would cancel or Downgrade without incurring any Monthly Plan Break Fee on 1st December and no further fees would be collected;
- yearly payment plan, subject to clause 1.7, you will still be charged the annual fee in relation to the Metal Services,
- in both cases, you will not be entitled to a refund of the cost of your Metal Card due to our provision of the Metal Services during this time.
1.9 If you paid for your Metal Subscription at the point of subscribing for the Metal Services you may withdraw or Downgrade within 14 days. If neither you nor anyone authorised by you to use your account has taken advantage of any Metal Services in the current Metal membership period, we will refund your Metal membership fee in full or Downgrade you to your requested plan. Otherwise, we will issue you a partial refund based on the use of the Metal Services during that time by you or anyone authorised by you to use your Revolut Account. For the avoidance of doubt, the order and delivery of a Metal or Premium Revolut Card will be considered a Metal Service for these purposes. For pricing in relation to the Metal Card, please see the Fees and Pricing Section.
1.10 To cancel or Downgrade the Metal Services within the Cooling-Off Period, you can adjust your membership settings going to the profile section of the App and selecting ‘Change Plan’ or by contacting our customer support team via the chat function on the Revolut Dashboard. To meet the withdrawal deadline, it is sufficient for you to send your communications concerning your exercise of the right of withdrawal before the withdrawal period has expired.
ACCEPTANCE OF MEMBERSHIP
1.11 We reserve the right to accept or refuse your Metal Subscription, to the extent permitted by applicable law.
1.12 Upon termination of these Terms, Metal Subscription Fees paid to us for the Metal Services shall be apportioned up until the time of termination of the contract and any Metal Subscription Fees paid in advance shall be reimbursed to you proportionally.
1.13 Revolut reserves the right to restrict users ability to subscribe to the Revolut Metal Services or the Premium Services for users who upgrade or Downgrade from the Metal Plan, or any other plan, more than once in a given 12 month period.
1.14 If Revolut, in its sole discretion, believes that you may have breached these Metal Terms or the General Terms of Service then Revolut may take action including but not limited to the actions stated in clause 17 of the General Terms of Service in relation to your use of the Metal Services or the Revolut Services in general.
2.1 Revolut will provide access to the Concierge Services to Revolut Metal Users via the Revolut App.
2.2 Concierge Services will be provided by the Concierge Services Provider in accordance with the code of conduct as outlined in Schedule 2 of these Metal Terms.
2.3 You agree to adhere to the Concierge Services Provider’s code of conduct as outlined in Schedule 2 of these Metal Terms when utilising any of the Concierge Services.
2.4 Any complaints in relation to the Concierge Services should be directed to the Concierge Services Provider via the designated Concierge Services in-App chat function or alternatively to email@example.com as appropriate. Any complaints made in relation to the Concierge Services via the chat function on the Revolut Dashboard will be redirected to the Concierge Services Provider who will provide assistance in relation to your complaint.
3.1 Revolut reserves the right to amend the rate of cashback payable generated through Revolut Transactions at any time.
3.2 Revolut Transactions in relation to the following service providers will not qualify for Cashback Services:
- Quasi cash
- Trading & securities
- Financial services
- Payment services providers
3.3 If you receive a refund for a Revolut Transaction that has generated cashback as part of the Cashback Services, any cashback generated as part of such Revolut Transaction will be returned back to Revolut.
3.4 Any cashback will be void in the event of fraud, misuse, or violation of Revolut's General Terms of Service or of these Metal Terms. In addition to any other legal relief available to us, you will reimburse us for the amount of any cashback you use in violation of these Metal Terms or our General Terms of Service.
3.5 Revolut reserves the right to closely monitor usage of Revolut Transactions, Revolut Card Transactions and Cashback Services, so that we may identify misuse, and disqualify cashback if we have reason to believe that these Metal Terms have been breached.
3.6 Events may occur which render cashback or the awarding of cashback impossible due to reasons beyond our control. In such circumstance, Revolut may in our absolute discretion vary, amend or rescind the provision of Cashback Services and you agree that no liability shall attach to Revolut as a result thereof.
3.7 The decisions of Revolut in respect of any and all aspects of Cashback Services, including any rejection of a claim to cashback, will be final and binding.
SCHEDULE 1 — DEFINITIONS
“Cashback Services” means the ability to for Revolut Metal Users to earn cashback on their card payments.
“Concierge Services“ means the concierge services made available by the Concierge Services Provider.
“Concierge Services Provider” means The Sincura Lifestyle Limited.
“Downgrade” or “Downgrading” means migrating as a Metal User from the Metal Services to the Premium Services or the standard Revolut Services.
“Monthly Plan Break Fee” means the £26 (or currency equivalent) charge if you elect to terminate your 12-month monthly plan within the first ten (10) months.
The “Metal Card” refers to the stainless steel metal card available to Revolut Metal Users.
“Metal Services” means the benefits you are entitled to as a result of being a Metal User, which includes, but isn’t limited to, the Premium Services, access to the Concierge Services and Cashback Services.
“Metal Subscription Fees” means the fees payable for the Metal Services by a Metal User, which are set out in the Fees and Pricing Section.
“Metal Terms” means these terms and conditions which govern the Metal Services.
“Metal User” means a holder of a Revolut Account who has upgraded to obtain the Metal Services.
SCHEDULE 2 — CONCIERGE SERVICES
All Metal Users utilising the Concierge Services to be provided by the Concierge Service Provider agree to adhere to the following code of conduct:
1.1 The Concierge Services shall be open and accessible to Metal User as provided by Concierge Services Provider.
1.2 Concierge Services membership entitles a Metal User and only a Metal User to use the Concierge Services.
1.3 You are entitled to the Concierge Services so long as your membership is in good standing.
1.4 For the Concierge Services Provider’s full terms and conditions visit http://thesincuragroup.com/terms.html
1.4 This is a complimentary service provided as part of the Metal Services.
1.5 On occasions you will be required to pre-pay for certain Concierge Services (e.g. the purchase of theatre tickets). You will be notified of all costs beforehand; no payment will be taken from your Revolut Account without your agreement and authority.
1.6 All endeavours will be made to send you invoices and receipts of payment.
1.7 All new requests for Concierge Services must be raised through the Revolut App.
1.8 The Concierge Services Provider reserves the right, in its sole discretion, to refuse Concierge Services to a Metal User when that member or guest appears to be intoxicated, or if the request is of an unlawful nature, or otherwise deemed inappropriate.
1.9 Members may only have two open requests in the system at any time.
2.0 When the Concierge Services Provider makes a reservation on your behalf with a third party (e.g. a restaurant or nightclub) you are expected to pay your bill directly to them.
2.1 The third party has the right to cancel your booking or refuse your admission.
2.2 The Concierge Services are subject to the terms and conditions of the affiliate or third party supplier.
2.3 It is expected that Metal Users will dress in a fashion befitting the surroundings and atmosphere of any event or venue they are attending.
2.4 Metal Users are expected to act with civility in both word and deed toward one another and towards any partners, venues, and events introduced to, or attended by, you.
RESERVATIONS & CANCELLATION:
2.5 We request that reservations be cancelled no less than 48 hours (depending on the particular event) in advance; in some cases a cancellation fee may apply.
2.6 In the event of a no-show, if not been given prior notification, a fee may be applied.
2.7 As a rule of thumb, there is a £50 per head charge for no-shows or cancellations within 24 hours.
2.8 Reservations are required for most activities and are taken on a first-come, first-served basis. Special requests will be honoured if possible, but not guaranteed.
2.9 Your right to the Concierge Services will automatically terminate if your Metal Subscription is terminated.
2.10 Revolut and/or the Concierge Services Provider has the right to suspend or cancel your right to the Concierge Services if your account falls into arrears and/or is misused.