Please double-check that:
- The card has been activated after delivery
- You have not accidentally frozen your card. You can check this in the 'Cards' tab of the app
- The security settings of your card has not been set to block certain transactions. You can check this under 'PIN & Security' for the relevant card
- All of your card details have been entered correctly (PIN, CVC, or expiry date). You can unblock your card if you have exceeded 3 incorrect tries
If your physical card has been damaged or has worn out, you can order a replacement card. A fee might apply and the estimated delivery date will be provided at checkout.