ご質問/お問い合わせ

My card has been lost or stolen

If your card is lost or stolen, please follow the below steps to freeze your card and protect your money.

  • Go to the 'Cards' tab in the app or our website
  • Find your card and select 'Freeze card'
  • Select 'Report lost or stolen'

You will be able to order a replacement card right away. A discount will be applied to the card order and the estimated delivery date will be provided once you've placed the order.

If you believe your card may have been used fraudulently, please fill out our online chargeback form.

関連記事