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Why am I being matched with another account?

This happens when you are trying to submit an application for a new account and our system recognises your phone number in our database if, for example, you have applied for an account in the past or if you already have an existing one.

If you already have an active one, to resolve this issue, you can link the accounts during the onboarding process. If you have a former application that you never finished though, please use a different phone number.

Nonetheless, if you didn't follow the above mentioned steps, you’ll create what we call a “limbo” profile, an empty application that’s blocking the use of the personal information you’ve submitted. This could also be caused by a partial profile submitted in error, or abandoned, which may need to be terminated in the system, to avoid conflicting accounts. In this case, please contact our Revolut Business Support team.

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