Go to ‘Settings’ under the ⚙ 'Profile' section of our app, tap 'Personal details', and verify your identity. You will need to take a picture of a valid government-issued photo ID and a picture of your face. We may request a copy of your legal right to remain in your country (e.g. visa). Some tips to ensure the identity verification goes smoothly:
Due to Brexit, we may need to ask you reverify the ID before we can migrate your account to our European entity.
Please keep in mind that you need to submit documents, which support your right to remain in the country, registered with your profile. Our European entity cannot legally accept driving license as a valid form of ID.
As we have a large number of pending documents to check, it might take some time for your re-verification status to be confirmed (possibly several days). This won’t affect your account in any way.
In particular countries governments automatically extend the validity of some documents due to Covid. If this is your case and you haven’t received notification about completed verification, or there are individual circumstances that you need to address, please get in touch with our Customer Support team.