How can we help?

My card has been lost or stolen

Please freeze the card immediately from within the app and then select 'Report lost or stolen'. This will protect your money and you will then be able to order a replacement card right away. The estimated delivery date will be provided once you’ve placed the order and a small fee may apply.

You can also block your card by calling +44 20 3322 8352.

If you think you might be a victim of fraud, contact the support team and we will look into this for you. You’ll need to provide a copy of a police report including the reference number, your name, and the description of the event. If you’ve already left the country where your card was lost of stolen, please report the event to your local authority.

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