Cryptocurrency

The basics

1. Why this information is important

These terms and conditions govern the relationship between you and us. They apply when you:

  • use the Revolut app to buy, sell, receive or spend cryptocurrency; or
  • send cryptocurrency to other Revolut accounts.

They also set out other important things that you need to know.

These terms and conditions, along with our Personal Terms, Fees page and any other documents we give you that apply to our services, form a legal agreement (the agreement) between:

  • you; and
  • us, Revolut Technologies Inc.

If there is any inconsistency between these terms and conditions and our Personal Terms, these terms and conditions will apply.

You can ask for a copy of these terms and conditions from one of our support agents through the Revolut app.

Please read these terms and conditions carefully.

You should be satisfied that crypto is suitable for you in light of your financial services circumstances and attitude towards risk before starting.

The cryptocurrency services are solely provided by Paxos Trust Company, LLC (“Paxos” or the "Exchanger") which is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Revolut Technologies Inc., and Metropolitan Commercial Bank do not provide cryptocurrency services.

Neither Revolut Technologies Inc. nor Metropolitan Commercial Bank makes any representation regarding the advisability of transacting in cryptocurrency, nor does it guarantee the timeliness, accuracy, or completeness of any data or information used in connection with your cryptocurrency wallet.

Cryptocurrencies are not legal tender, are not backed by the government or guaranteed by any bank, and may lose value. The account you establish to trade cryptocurrencies is not a bank account or a deposit account, and value balances are not subject to protection from the Federal Deposit Insurance Corporation or Securities Investor Protection Corporation.

We do not provide any investment advice relating to our crypto service. You should carefully consider whether your personal situation and the financial risks you are willing to take mean that you should not buy cryptocurrencies. You may want to speak to an independent financial adviser.

No material here should be considered as an offer by Paxos to sell or solicitation by Paxos of any offer to buy bitcoin or other cryptocurrencies.

By accepting these Terms of Use, you are also accepting the Exchanger Terms and Conditions discussed subsequently. In the event of any conflict between these terms and the Exchanger terms, these terms will prevail. In addition, these terms are written in the English language; if these terms are translated into another language and there is any conflict between the terms, this English version will prevail. Crypto services are not available in Tennessee.

2. The cryptocurrencies available

The following cryptocurrencies are available through our crypto services.

  • Bitcoin
  • Ether
  • Bitcoin Cash
  • Litecoin

Click here for more information about these cryptocurrencies.

We’ll let you know if we start offering any other cryptocurrencies.

To make sure you have safe access to our crypto services, download any updates for your device or the Revolut app as soon as they become available.

You can contact us at any time through the Revolut app if you have any questions about our crypto services.

We call our services that allow you to buy, sell, receive or spend cryptocurrency our crypto services.

Buying, selling, exchanging

3. Buying cryptocurrency

You can instruct us to buy cryptocurrencies for you using the fiat currency in your Revolut account.

If you do, we’ll follow the procedure below:

  • you tell us how much fiat currency you want to spend and we'll let you know how much cryptocurrency you can buy (using the exchange rate at the time);
  • if you click ‘exchange’, and we accept your instruction, we’ll buy the cryptocurrency from our partnered cryptocurrency exchange, Paxos. Sometimes, for reasons beyond our control, we won’t be able to buy cryptocurrency for you. If this happens we’ll let you know; and
  • if we can buy the cryptocurrency, we’ll take the fiat currency you told us you wanted to spend from your Revolut account and the cryptocurrency will be held for you.

Limits

We may limit the amount of cryptocurrency you can buy. We will tell you the amount of any limit before we accept your instruction.

Fees

You have a fee-free crypto limit, which allows you to exchange a set amount of crypto without any crypto commission fees. The amount of your limit will depend on your plan, as set out in our Fees page. Once you exceed your fee-free crypto limit, we’ll start to charge you a small fee on crypto exchanges. We’ll show you this fee in the app before you make an exchange, as well as after you make an exchange in the transaction details.

The exchange rate disclosed for your transaction is generated based on market factors and is determined by the volume of crypto transactions, the depth of the Exchanger's market order book, and the volatility of the market pursuant to the Cardholder Agreement and Exchanger Terms. In addition to this, we charge a commission of 2.5% for Standard Plan customers, and 1.5% for Premium Plan customers on the amount you exchange above your fee-free limit. This percentage is calculated on the transaction amount. We show you this fee in the app when making the exchange, as well as after you make an exchange in the transaction details.

Detailed breakdown of all pricing can be found on the Fees page

The market is dynamic and may fluctuate both during and between transactions. The exchange rate shown may be different from rates offered by other exchange markets.

If you exchange for cryptocurrencies with any supported fiat currency other than USD, the currency selected will first be exchanged with USD to complete the transaction with the Exchanger. For more information, see the Cardholder Terms.

Remember, unless you are a Premium or Metal customer, you can make a set amount of free exchanges in crypto and foreign currencies at this rate every month. However, after that, unless you are a Premium or Metal customer, you will start paying a fair usage fee. The set amount depends on what your base currency is and is set out on our Fees Page. This fair usage fee applies in addition to any crypto fees.

Refusing your instructions Sometimes we might refuse your instruction to buy or sell cryptocurrency. If we do, we will not be responsible for any losses you suffer as a result. We may refuse your instruction if:

  • there is not enough cryptocurrency available in the market;
  • one of our partnered crypto exchanges is not available (for example, one of them could have a disrupted service);
  • we have good reason to suspect that your instruction was for illegal purposes (for example, to commit fraud); or
  • we have good reason to believe that your instruction could badly affect our reputation or goodwill.

Cancelling your instructions You cannot cancel any instructions to buy or sell cryptocurrency except for a scheduled autoexchange for a future date. However, we cannot guarantee that the autoexchange would be cancelled as it is dependent on market conditions.

How your cryptocurrency is held Paxos will hold any cryptocurrency you buy from Revolut App on your behalf. This also means you can tell them via Revolut App when to sell or transfer it (within the limits of these terms and conditions). Revolut shall have no responsibility or ability to provide money transmission services or cryptocurrency conversion or custodial services. The cryptocurrency you purchase is held in an account that holds cryptocurrencies for other Revolut customers. You will not have a separate cryptocurrency account. You can use the Revolut app to see the amount of cryptocurrency being held for you.

4. Selling cryptocurrency

If you instruct us to sell cryptocurrency we will:

  • sell the cryptocurrency at the exchange rate at the time; and
  • add the proceeds from the sale to your Revolut account.

You cannot receive the proceeds from a sale in any other way.

5. Transferring cryptocurrency

Transferring cryptocurrency to other Revolut customers

You can transfer cryptocurrency to other US Revolut customers in the Revolut app. When we accept your instruction, we’ll transfer your beneficial right in the relevant amount of cryptocurrency to them. You can’t transfer cryptocurrency to anyone who does not have an active Revolut account.

6. Spare change round up

If you use your Revolut Prepaid Mastercard® and have enabled spare change round up in cryptocurrency, you may choose for the card issuer to round up your transaction to the next dollar amount. The amount of round up will be based on your transaction amount and will range between $0.01 and $0.99, which will be calculated and displayed as a separate transaction. By participating, you authorize the withdrawal of such rounded up funds on a per-transaction basis to be sent to the Exchanger for exchange into cryptocurrency. If the transaction resulting in spare change is due in currency other than USD, the currency selected will be exchanged with USD to complete the transaction with the Exchanger. The round up feature will remain enabled until you choose to turn it off, which you may do at any time, but any completed transactions are non-refundable.

7. AutoExchange

AutoExchange automatically exchanges your money from one currency into another based on a target rate you set. Please carefully read and accept the risk disclaimer, set your target rates, and tap the Auto-exchange button to set it live. The exchange will only trigger once your target rate has been reached, but you should be aware that the rate could be slightly different from your target value, when the auto-exchange takes place. This happens because the exchange rate never settles. If the market is particularly volatile, your execution price might have shifted in the brief window between the target value being hit, and the auto-exchange being performed.

Promotions

8. Crypto Launch Promotion

For a limited time only, U.S. Revolut customers can buy or sell cryptocurrency ("Crypto") with commission and fair usage fees (specified in the "Buying, selling, exchanging" section) waived by Revolut and Paxos Trust Company, LLC for the Promotion Period. Please see the Promotions page for detailed terms and conditions.

Risks

9. Risks of cryptocurrencies

Cryptocurrency carries significant risks. You should carefully consider whether it is appropriate for you to buy cryptocurrency.

These risks include the following:

  • when you buy, sell or transfer cryptocurrency you are dealing with something digital, not something tangible. This means that, like any other digital system, cryptocurrencies are at risk of being hacked or affected by technical problems. This could result in you losing your cryptocurrency or delay your ability to sell, transfer or spend it;
  • the regulation (or lack of regulation) of cryptocurrency or crypto exchanges can change at any time. Any change is likely to affect the value of any cryptocurrency we hold for you; and
  • the value of cryptocurrency can fall. This could happen if, for example:

    • a new, better cryptocurrency is created;
    • software developers make unexpected changes to how the cryptocurrency works; or
    • there is a change in cryptocurrency regulation.

The value of cryptocurrencies may be derived from the continued willingness of market participants to exchange fiat currency for cryptocurrencies, which may result in the potential for permanent and total loss of a particular cryptocurrencies should the market for that cryptocurrency collapse. The nature of cryptocurrencies may lead to an increased risk of fraud or cyber attack. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of cryptocurrencies.

Once executed, the cryptocurrency transaction may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. You can contact us at any time through the Revolut app if you have any questions about our crypto services.

The nature of cryptocurrencies means that any technological difficulties experienced by the Exchanger may prevent the access of use of your cryptocurrencies.

Any bond or trust account maintained by Exchanger for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

10. What happens if there’s a ‘fork’?

A fork is a sudden change in how a cryptocurrency works. A fork may seriously change the function, value or even the name of a cryptocurrency. If this happens, we’ll speak to our partnered cryptocurrency exchanges and work out the best approach for our customers.

Unfortunately, for reasons beyond our control, a fork may cause a cryptocurrency we hold for you to be split into two cryptocurrencies. If this happens, the following may apply, as we see fit:

  • you’ll get a balance in the one of those two cryptocurrencies that our partnered exchanges decide to support as the main cryptocurrency; and/or
  • you won’t necessarily get any or all of the two new cryptocurrencies (for example, if our partnered exchanges decide not to support those cryptocurrencies).

A fork can also affect the exchange rate.

11. Taxes

You may have to pay taxes or costs on our crypto services. We are not responsible for collecting these from you, for making any payments on your behalf, or for providing any reports relating to tax.

12. Can you change these terms?

We can change these terms and conditions, but we’ll only do it for the following reasons:

  • to make them easier to understand or more helpful to you;
  • to reflect the way our business is run (for example, if the way a financial system or technology is provided changes);
  • to reflect legal or regulatory requirements that apply to us;
  • to reflect changes in the cost of running our business; or
  • because we are changing our services or products, or adding new ones.

Telling you about changes If we add a new product or service that doesn’t change our existing terms and conditions, we may add it immediately and let you know before you use it.

Otherwise we’ll give you 30 days’ notice through the Revolut app before we make any changes. If you don’t like the change, you can end your agreement with us. We’ll assume you’re happy with the change unless you tell us otherwise before the change is made.

13. Are you responsible if something goes wrong with your crypto service?

We’ll do as much as reasonably possible to make sure that our crypto services are not interrupted, are secure and virus-free, and are accessible at a reasonable speed. However, we can’t promise that this will always be the case. Sometimes we’ll suspend use of our crypto service so that we can make technical changes, add new features (such as new cryptocurrencies), make sure it runs smoothly or improve its security. We’ll try to give you notice before we do this, although we might not be able to do so in an emergency. We’ll also try to limit any suspension so it lasts as short a period as possible. We won’t be responsible to you for losses that arise:

  • if our crypto service isn’t available;
  • if we don’t meet our obligations under these terms and conditions because of a legal or regulatory requirement; or
  • because there were unusual or unexpected events outside our control.

We will only be responsible for foreseeable losses. If we don’t meet our obligations under these terms and conditions, we will not be responsible for any loss that we couldn’t have thought you’d suffer at the time we entered into the agreement with you.

Nothing in these terms and conditions removes our liability for death or personal injury resulting from our negligence or for fraud or fraudulent claims and statements.

14. When you might be responsible for our losses

You may be responsible to us for certain losses If you break these terms and conditions in a serious way, and this causes us to suffer a loss, the following will apply:

  • you will be responsible for any losses we suffer as a result of your action (we will try to keep the losses to a minimum);
  • if your actions result in us losing profits, you may also be responsible for those losses, unless this would mean that we are compensated twice for the same loss; and
  • you will also be responsible for any reasonable legal costs that arise in connection with our losses.

    15. How do I end my crypto services?

    Once the agreement has started, it won’t end until you or we end it.

You can end the agreement at any time by letting us know through the Revolut app, by writing to us at our head office, or by emailing us at feedback@revolut.com.

16. When could you end your crypto services?

We will try to give you two months’ notice if we need to end your crypto services. However, we may let you know that we are immediately ending this agreement if any of the following apply:

  • we suspect that you are behaving fraudulently;
  • you haven’t given us information we need, or we believe that information you have provided is incorrect;
  • you’ve broken these terms and conditions regularly or in a serious way, and you haven’t put the matter right within a reasonable time of us asking you to;
  • you have died;
  • you’ve been declared bankrupt (or the equivalent in the country you live in);
  • we have good reason to believe that your use of our crypto service could damage our reputation or business, or badly affect us or any of our services; or
  • we have to do so by law.

What happens if we end this agreement If we end this agreement we will sell all the cryptocurrency that we hold on your behalf and place the equivalent amount of fiat currency in your Revolut account.

We may also end your other agreements with us. You can speak to us through the Revolut app or contact us for more information.

17. How to make a complaint

If you’re unhappy with our service, we’ll try to put things right. We always do our best, but we realize that things sometimes go wrong. If you have a complaint, please contact us. The most efficient way to make a complaint is to use this online form. We’ll look into your complaint and respond to you by email.

Our contract with you Only you and we have any rights under the agreement. The agreement is personal to you and you cannot transfer any rights or obligations under it to anyone else.

Our right to transfer We will only transfer any of your and our rights or obligations under the agreement if we reasonably think that this won’t have a significant negative effect on your rights under these terms and conditions or we need to do so to keep to any legal or regulatory requirement. When we transfer rights and obligations we call this ‘novation’. When we only transfer rights, we call this ‘assignment’.

New York law applies The laws of the State of New York apply to these terms and conditions.

The English version of the agreement applies If these terms and conditions are translated into another language, the translation is for reference only and the English version will apply.

Our right to enforce the agreement If you have broken the agreement between you and us and we don’t enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing those or any other rights at a later date. This is also the case if we have any legal rights that we don’t enforce straight away.

Taking legal action against us If you want to take legal action against us in the courts, only the County of New York can deal with any matter relating to these terms and conditions.

Exchanger Terms and Conditions

The Exchanger Terms and Conditions (hereinafter “Exchange Agreement” or “Exchanger Terms and Conditions”) constitute an addendum to the Terms of Use at Revolut’s website for the provisions of and use of the cryptocurrency exchange managed by Paxos (the “Exchange”). To the extent there is a conflict between the Exchanger Agreement and the Terms of Use on the Revolut website, the Terms of Use on the Revolut website shall govern and control.

1. PRELIMINARY PROVISIONS

  1. Terms and Conditions
    1.1 You must agree to all of the terms of this Exchanger Agreement. If you do not agree to or accept all of the terms of this Exchanger Agreement, please immediately discontinue use of the Exchange. This Exchanger Agreement applies to all users and/or customers of the Exchanger that use the Exchanger’s services through the Revolut app.
    1.2 If you are under the age of eighteen (18) or the legal age for entering legally binding contracts under applicable laws, you are not permitted to use the Exchange. Misrepresentation of your age to gain access to the Exchange is a breach of this Agreement.
  2. Definitions “Account” means your account with the Exchanger. “Market Data” means the market value data compiled and published by the Exchanger, including bid prices, ask prices, trade prices and trading volume.

2. THE EXCHANGE Access to the Exchange via the Revolut app allows users to trade cryptocurrencies, i.e. Bitcoin & ETH, exchanged or traded by and between customers. All cryptocurrencies bought by customers on the Exchange are deposited by the Exchanger into, and are held in, an omnibus client account, controlled by the Exchanger. When the Exchanger matches orders of its users, a trade occurs. This trade transfers beneficial ownership between customers and is reflected in adjustments to each customer’s cryptocurrency balances on our ledger. All trading activity on the Exchange is “off-chain” and is not broadcast to the applicable blockchain.

3. DISCLAIMER; RISK FACTORS We are providing you a method by which you can exchange certain cryptocurrencies, and we make no representations or warranties concerning the value, stability, or legality of any such cryptocurrencies. Please also review the Terms of Use on Revolut’s website for additional risk factors.

4. EXCHANGER MARKET DATA

  • The Exchanger compiles and publishes Market Data. You understand, acknowledge and agree that, due to technical and other restrictions, the cryptocurrency values displayed on the Exchange and in the Market Data may be delayed and therefore not reflect the current, live market value of such cryptocurrency. Nonetheless, you agree that the values displayed on the Exchange control your Account and your use of the Exchange. You agree that we are not responsible for any adverse consequences that you may experience, or costs that you may incur, arising from any lapse, failure, outage or error in receiving Market Data from the Exchanger.
  • The Exchanger may share (including by sale or license) the Market Data with third parties. Such Market Data will not identify any particular customer nor attribute trade(s) to a particular customer by name, subject to Section 5 below

5. PERMITTED DISCLOSURE We may share information concerning you and your Account:

  • with our banks and other financial institutions that we use or may use to process funds in connection with the Exchange;
  • with law enforcement, regulatory authorities, tax authorities (including the US Internal Revenue Service pursuant to the Foreign Account Tax Compliance Act, to the extent this applies), self-regulatory organizations (such as those that operate cryptocurrencyderivative exchanges) and officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of your information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of this agreement or any other applicable policies;
  • with third parties, such as vendors, agents, contractors and our advisors (e.g., legal, financial, business or other advisors), in order to administer our services, including to verify your identity and conduct screening and due diligence checks;
  • in connection with a merger, acquisition or other business reorganization
  • as permitted or required by applicable law.

Legal Process You agree and understand that we may comply with any writ of attachment, execution, garnishment, tax levy, restraining order, subpoena, warrant or other legal process, that we in good faith believe to be valid. We may, but are not required to, notify you of such process. We may charge you for associated costs, including attorneys’ fees. You agree that we may honor any legal process, regardless of the method or location of service.

6. MARKETPLACE RULES You agree to abide by the following marketplace rules of the Exchanger (the “Marketplace Rules”).

  1. General Fraudulent Acts. You shall not engage in any fraudulent act or engage or attempt to engage in any scheme to defraud, deceive or trick users of the Exchange, employees of the Exchanger or the underlying software of the Exchange.
  2. Fictitious Transactions. You shall not place any order with no intention to execute.
  3. Market Manipulation. You shall not engage in any disruptive trading or manipulation of the Exchange. This includes orders placed for the purpose of generating volatility or creating a condition in which prices do not or will not reflect bona fide supply and demand.
  4. Violation of Applicable Laws and Regulations. You shall not use the Exchange in a way that violates the laws and regulations applicable to the the Exchanger.
  5. Misstatements. You shall not make any misstatement of material fact to the Exchanger.
  6. Activities That Bring Disrepute upon the Exchanger. You shall not use the Exchange in any way that could be expected to bring disrepute upon the Exchanger.
  7. Disclosing Orders. You shall not disclose to any person, including, but not limited to, another market participant, any order placed by another person, including, but not limited to, another customer.
  8. Pre-Arranged Trades. You shall not place any order on the Exchange that has been pre-arranged (or discussed with another customer prior to being placed on the Exchange) for the purpose of creating an artificial price, fictitious trade, or other disruptive, fraudulent, noncompetitive, or unfair impact on the Exchange.
  9. Wash Trades. You, through one or more accounts owned by you or any related party, shall not place or accept buy and sell orders at the same price, where you or any related party knows that the purpose of the orders is to artificially create the appearance of activity (transactions commonly known as wash trades).
  10. Money Passes. You shall not prearrange the execution of transactions on the Exchange for the purpose of passing money between accounts.
  11. Accommodation Trading. You shall not enter into transactions on the Exchange for the purpose of assisting another person to engage in transactions that are in violation of our Marketplace Rules or any applicable laws and regulations.
  12. Front-Running. You shall not take a position based upon non-public information regarding an impending transaction by another customer.
  13. Disruptive Practices. You shall not engage in any trading, practice, or conduct on the Exchange that: (i) demonstrates intentional or reckless disregard for the orderly execution of transactions or (ii) involves spoofing (bidding or offering with the intent to cancel the bid or offer before execution).
  14. Intimidation. You shall not engage in any conduct that threatens, harasses, coerces, intimidates, or otherwise attempts to improperly influence another customer or any other person.

If we suspect that you have violated our Marketplace Rules, we will conduct an investigation, and if we determine that you have violated our Marketplace Rules, in addition to terminating your Account, we may notify our regulators, self-regulatory organizations, including any organizations with which we share Market Data, and law enforcement of the activity, including your identity.

7. SERVICE INTERRUPTION From time to time due to technological factors, scheduled software updates and the performance of other maintenance, as well as factors beyond or within our control, the Exchange, may be temporarily interrupted (“Downtime”). Information on scheduled maintenance windows can be found on the Exchanger’s website. Open orders will be held during Downtime and processed normally following Downtime. Following any Downtime, market conditions and prices may differ significantly from conditions and prices prior to such Downtime.