After you have successfully requested a refund from a merchant, the money normally takes 15 days or more to arrive and we’ll update your statement automatically as soon as the funds have reached your Revolut account. If the funds failed to arrive after 15 days, please contact the merchant directly to get an update on this.
Unfortunately, we are not in a position to issue the refund directly or provide you with an update from a specific merchant. However, if the original card payment you're trying to get a refund for is made via Revolut and the refund hasn't arrived within the expected timeframe as stated on the refund confirmation, please chat with a support agent. It can take Mastercard up to 45 days and Visa 30 days to finalise your disputd once it is raised by our Chargeback Team.