How can we help?
For Personal Users
Why has my deposit failed?
Why is my deposit still pending?
Balance hasn't been updated following a bank transfer
Balance hasn't been updated following a cheque or cash deposit
Why has my deposit been reverted?
Why was I charged a fee for my deposit?
Why is my card payment still pending?
Why has my card payment been declined?
I don't recognise a card payment
I've been charged more than once for the same transaction
Why have I been charged a fee for card payment?
Exchange rate for my card payment is wrong
Why do I see an extra small charge on my statement?
Why has my card payment been reverted?
I would like a refund for something I bought
Refund is not showing up in my statement
Why is my cash withdrawal still pending?
Why was my cash withdrawal declined?
I didn’t receive the correct amount of cash
Exchange rate for my cash withdrawal is wrong
Why have I been charged for cash withdrawal?
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Recipient has not received the money?
I want to cancel a transfer
Why is my beneficiary not allowed?
Why has my transfer failed?
Why has my transfer been declined?
Why is my transfer still pending?
Why was I charged a fee for my transfer?
Why did my Direct Debit fail?
Exchange rate for my fiat currency exchange is wrong