How can we help?

I have been charged more than once for the same transaction

Please attempt to resolve this issue with the merchant, and they will quickly issue a refund if having charged you twice by mistake. It could be a payment on hold, which can take up to 15 days to be automatically credited back to your available balance.

If you have already tried to resolve the issue with the merchant but they refused to help, please fill out our online chargeback form for us to help with the issue.

Please note, it can take up to 30 days for Visa transactions and up to 45 days for MasterCard transactions for your dispute to be finalised once it is raised by our Chargeback Team. If you have not heard from us within 15 days you have completed the chargeback form, you can raise a follow up request here.

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