How can we help?

How can I cancel a direct debit?

To deactivate any future Direct Debit transactions:

  • Go to the ‘Payments’ section of the app
  • Open 'Recurring & Scheduled' tab
  • Select the direct debit you wish to cancel
  • Click 'Delete' and follow the instructions.

Once a Direct Debit is cancelled, it cannot be restored.

Please note, our Support team is not able to cancel direct debits on your account. If you are unable to cancel a direct debit on your account yourself, you may still be entitled to a refund so please get in touch with Support.

Related Articles