After you have successfully requested a refund from a merchant, the money normally takes 15 days or more to arrive and we’ll update your statement automatically as soon as the funds have reached your Revolut account. If the funds have failed to arrive after 15 days, please contact the merchant directly to get an update.
Unfortunately, we are not in a position to issue the refund directly to your account or provide you with an update from a specific merchant.
If you have not received a refund promised by the merchant, please contact the merchant first before filling out our online chargeback form for our team to help. In order to complete the chargeback process, we will need the proof of your purchase and evidence of your attempt to resolve the issue with the merchant.
Please note, this process may take up to 50 days as we are obliged to give the merchant time to respond.