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Exchange rate for my card payment is wrong

On weekdays (Mon-Fri London time) the interbank exchange rate is applied to all transactions with exception to Thai Baht and Ukrainian Hryvnia where there's a 1% markup on top of the interbank rate.

If you exchange currencies on weekdays (Mon-Fri UTC) you will receive the interbank exchange rate without any markup on all currencies except for Thai Baht and Ukrainian Hryvnia where there's a 1% markup, with a small 0.5% fee for anything above €1,000 per month (After 12th August this limit will be changed; see our Fees page) .

On the weekend (Sat-Sun London time) the provided rates are fixed to protect against fluctuations, this means there are markups of:

  • +0.5% to all major currencies (markup will change to 1.0% on date 12th August) (ie. USD, GBP, EUR, AUD, CAD, NZD, CHF, JPY, SEK, HKD, NOK, SGD, DKK, PLN, and CZK); and
  • +1% to all other currencies including THB and UAH. (this means over the weekend THB and UAH have a 2% markup.)

A flat markup of 1.5% for Premium/Metal plan users and 2.5% for Standard users is also applied on each card payment funded by a cryptocurrency balance regardless of the day of the week, in order to cover our costs for enabling the exchange.

Also, we strongly recommend that you always choose to pay in the local currency when abroad as some merchants will charge you in your base currency and then apply their own foreign exchange fees on top.

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