Imitation may be the most sincere form of flattery, but criminals pretending to be Revolut staff in order to harvest your account details is unacceptable. Thankfully, our 12 million-strong Revolut community is quick to identify the fraudsters, and together we’re taking down more of them than ever, faster than ever.
This page gives you an overview of what we at Revolut have in place to help protect you from phishing scams, and other forms of manipulation and theft, as well as what you can do to protect yourself.
Phishing, like most online scams, refers to an attempt by criminals to access your account through lies, deception, and manipulation. Most often, they pose as legitimate Revolut employees, and may try and trick you into thinking that they’re part of our support team. Some claim to work for a verified Revolut partner agency, and some, believe it or not, even pose as automated chatbots.
The goal of a phishing scam is to trick you into giving up your account details, including your password, pin, card number, and so on. Fraudsters will almost always approach you with an unsolicited message, saying that there’s a problem with your account. We will never do this.
In the section below this one, we detail some of the things we have in place to help keep you safe — but you also have a role to play. Here are the most important things to remember.
We have multiple teams at Revolut dedicated to keeping your account safe. Below are some of the things we’re doing —and which you can be a part of— to keep yourself safe from phishing attacks.
No security system is 100% foolproof all of the time, which is why it’s important for everyone —that means you, and all of us at Revolut— to remain vigilant in order to keep ourselves safe.
Follow the tips on this page, and you stand a better chance of avoiding the scammers. In the meantime, make sure that you have the latest version of the Revolut app installed.