How can we help?

PersonalBusiness
  • Setting up an account
  • Business Cards & Card payments
  • Sending & Receiving money
  • Managing my business
  • Merchant accounts
  • More
  • For Business Users
  • Business Cards & Card payments

How to freeze/block my card?

To freeze and block your card:

  • Go to Cards
  • Choose a card
  • Tap 'Freeze card'

Any card payments attempted with this card will fail until you click 'Unfreeze card'.

If you're unable to unfreeze/unblock your card, please ask your account admin, or contact our support team and we should be able to reactivate your disabled card.

Related Articles

General

  • What cards do you offer?
  • How many cards can I have?
  • How do I order a new card?
  • When will I receive my card?
  • How can I check my card details (PIN/CVC/expiry date)?
  • What billing address should I use for card payments?
  • What is 3DS and how do I authorise payments with it?
  • How do I set up Apple/Google Pay?
  • What currencies does my card support?
  • Can I label/name my cards?

What cards do you offer?

How many cards can I have?

How do I order a new card?

When will I receive my card?

How can I check my card details (PIN/CVC/expiry date)?