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I don't recognise a cash withdrawal

If you are absolutely certain that your card has been compromised, please freeze your card immediately and fill out a chargeback form straight away with all of the details. The request should be updated within 2 weeks and if we need any more information, our chargeback team will reach you.

If you have not received any details from us in 15 days and the dispute is not completed, contact our support team to provide more information about the process.

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