1. Who can use the Smart Delay feature?
Smart Delay is currently only available to Premium and Metal customers as part of their paid plan under the Plus, Premium and Metal Terms.
2. What is Smart Delay?
With Smart Delay, you may be eligible for some free lounge passes at select airport lounges if your flight is delayed by one hour or more. To be eligible for this services, you must register your flight in the Revolut app - you must do this at least two hours before the original scheduled flight departure time. After this point, even if your flight becomes delayed, you will not be eligible for the service.
Smart Delay’s Conditions of Use
Smart Delay is a service provided to you by our partners Collinson, who issues the lounge passes, and LoungeKey, who provides the lounge access service. When using the Smart Delay feature, you are subject to our partner Collinson’s Smart Delay terms and conditions and our partner LoungeKey’s terms and conditions.
3. How many lounge passes can I get?
Premium customers are eligible for one lounge pass for themselves, plus one for a travel companion. Metal customers are eligible for one lounge pass for themselves, and up to three lounge passes for travel companions.
In order for your travel companions to receive their passes, you’ll need to input their details in the app.
4. What happens if I cancel my Premium/Metal subscription?
If you cancel your Premium or Metal Subscription, you will no longer be able to use Smart Delay. If you receive a lounge pass from Smart Delay and then subsequently cancel your Premium or Metal subscription, you will not be able to access and use this lounge pass.
5. How long does my Smart Delay lounge pass last?
Once Collinson issues you a lounge pass, it will be valid (redeemable) for no less than 36 hours (in some time zones, it may be valid up to 60 hours).
That means that if your flight is delayed for an exceptionally long-time, you can go outside the airport and sightsee, and when you are ready to fly, visit the lounge on us.
6. Lounges and Lounge access
Revolut can't guarantee entry and availability of every lounge listed in the app as lounge access as part of Smart Delay is provided by our partner called LoungeKey. Lounge descriptions and in-app images are supplied by LoungeKey, and Revolut is not responsible for any inaccuracies in the information that we obtain from them.
7. Complaints and disputes
Revolut is not liable for any disputes or claims that may occur between you and Collinson or you and LoungeKey. If you have a complaint about Collinson’s service, please refer to the “Customer Service” section of Collinson’s Smart Delay terms and conditions
If your complaint relates to the service provided by LoungeKey please refer to the “Disputes” and “Program Complaints” sections of LoungeKey’s terms.
SINGAPORE LAW APPLIES The laws of Singapore apply to this agreement.
BRINGING A CLAIM AGAINST US If you want to bring a claim against us in the courts, the courts of Singapore will be able to deal with any questions relating to these terms and conditions. If you live in another country, you can bring a claim in the courts which are local to you.