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I don't recognise a card payment

Sometimes the merchant name shown in your statement may not resemble their actual brand name, so please double-check this first with a quick Google search.

If you have made a payment with an offline POS terminal (such as a flight or petrol station), it can occasionally take a few days or even a few weeks for these transactions to appear on your statement.

If you are concerned that your card has been compromised, please freeze your card immediately via the app to prevent further unauthorised payments. If you believe your card may have been used fraudulently, please fill out our online chargeback form for us to help with the issue.

If your card was lost or stolen, please freeze your card immediately and report the card as lost or stolen via the app to prevent further unauthorised payments. To dispute transactions made while the card was lost or stolen, please contact the local police and obtain a report before filling out our online chargeback form. We will require the police report in order to complete the chargeback process.

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