How can we help?
How do I change my phone number?
You can change your phone number by yourself in 'personal details' section:
If you're logged in and have access to the old phone number:
- Enter your new phone number and passcode
- Then enter the one-time verification code received on your old number
If you aren't logged in:
- Choose the in-app button 'Lost access to my number' when logging in
- Enter your old phone number and passcode
- Answer account specific onscreen security questions correctly
- Then provide a new phone number and enter one-time verification code received on the new number
If you fail the verification process more than three times, you'll be directed to the in-app chat support. Our support agents are always happy to help you.