How can we help?

Why was my cash withdrawal declined?

Some of the most common reasons for withdrawals are:

  • Insufficient funds
  • Incorrect PIN entry
  • Monthly spending limit exceeded
  • Card accidentally frozen

Please check the 'Cards' tab of the app to view PIN, unblock it when 3 incorrect PIN attempts have been made, and make sure your card has not been frozen, expired, or reported lost or stolen.

You cannot withdraw cash domestically within Singapore at the moment and we're working on it.

If your withdrawal was declined but your Revolut account was debited for the transaction, please fill out our online chargeback form. If the transaction is pending, please wait 8 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.

Please note, this process may take up to 50 days as we are obliged to give the merchant time to respond.

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