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What to do if my card was lost or stolen?

If your card is lost or stolen, please follow the below steps to freeze your card and protect your money.

  • Go to the 'Cards' tab in the app or our website
  • Find your card and select 'Freeze card'
  • Select 'Report lost or stolen'

You will be able to order a replacement card right away. A discount will be applied to the card order and the estimated delivery date will be provided once you've placed the order.

You can also block your card by calling

If you believe your card may have been used fraudulently, please fill out our online chargeback form. Please bear in mind that the chargeback process is a last resort to recover your money and it can take some time for Visa or Mastercard to issue their ruling (find out more about the process here).

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