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Card deposit failed due to billing address mismatch

A top-up can fail if there's a discrepancy between the address linked to your top-up card (not your profile address) and the address you've registered with your bank account.

In this case, please go to 'Add money' section, select your card and tap the ( i ) on the right side of the card. Choose 'Edit' and enter the postal code the way you have it shows in your main banking.

If a correct address is entered, but you're still getting address mismatch error, please open the form below and attach your card ownership confirmation. Our support team will look into it.

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