My card has been swallowed by an ATM

To protect your money, please terminate the card immediately by following these steps:

• Go to the 'Cards' tab of the app
• Click 'Settings' under the card which was retained by the ATM
• Click 'Terminate card'
• You will then be able to order a replacement card.

Unfortunately, we have no control over this type of incident, as the decision to retain your card is made by the ATM provider.

But don't worry, you can order a replacement card.

What should I do if an ATM retains my card?

The card should be terminated, and you should order a new physical card if you need a replacement. Remember to terminate your card before you order a new one.

You will be able to order a free replacement with a standard delivery.

Even if the ATM provider returns the card to you, we cannot reactivate it since it may have been compromised while it was not in your possession.