How can we help?

Why has my card deposit failed?

If your card deposit failed, please select the failed transaction in the app to identify the reason.

Common reasons for a card deposit to fail include:

  • Incorrect card details entered (expiration date, CVC, postal/ZIP code is incorrect, etc)
  • Insufficient funds in your bank account
  • A technical issue with your bank, such as an authentication (3DS) failure. In this case, we recommend double-checking with your bank to see if they are currently experiencing any issues with user authentications

Please allow some time before attempting to top-up again. If you are still unsuccessful, try to add money via Apple/Google Pay, bank transfer or via another bank card.

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